{"id":2387,"date":"2020-11-12T15:17:17","date_gmt":"2020-11-12T15:17:17","guid":{"rendered":"\/faq\/?page_id=2387"},"modified":"2021-04-08T05:54:31","modified_gmt":"2021-04-08T05:54:31","slug":"customersupport","status":"publish","type":"page","link":"\/faq\/customersupport\/","title":{"rendered":"Customer Support"},"content":{"rendered":"<div id=\"pl-2387\"  class=\"panel-layout\" ><div id=\"pg-2387-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-2387-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-2387-0-0-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"textwidget custom-html-widget\"><meta name=\"robots\" content=\"noindex\"> \n<noscript> <meta http-equiv=\"Refresh\" content=\"0;URL=\/faq\/support\/outdated-browser\/\"><\/noscript>\n<script>$(document).ready(function(){$(\"#member_ts\").hide();});<\/script>\n<div class=\"row\" style=\"margin-bottom:8px;\">\n<div class=\"mBottom10\">To find answers to the most common questions, enter your question in the search field above.<\/div>\n<div class=\"mBottom10\">To review your billing details and account settings, log into <a  style=\"color:#0489B1;text-decoration:underline;\" href=\"https:\/\/my.magicjack.com\/\">my.magicjack.com<\/a>.<\/div>\n<div>\n<img decoding=\"async\" src=\"\/faq\/wp-content\/uploads\/2020\/10\/Envelope-e1602016350995.png\" border=\"0\" class=\"mBottom10\"\/><span style=\"color: deepskyblue; font-size: 18px; font-weight: bold\">Send Customer Care an Inquiry<\/span>\n<\/div>\n<\/div>\n<div class=\"mBottom10\">If you would like to get a response via email, fill out the form below completely and click the SUBMIT button when you are done.<\/div>\n<div class=\"mBottom10\">All fields are required.<\/div>\n<div style=\"width: 550px\">\n<div class=\"row\" id=\"pat_form\">\n<form action=\"\/faq-cgi\/pat-global.cgi\" method=\"POST\" id=\"PAT_Form\" target=\"_top\" onsubmit=\"return validatePAT();\" autocomplete=\"off\">\n<input name=\"myServer\" type=\"hidden\" value=\"help.magicjack.com\"><input name=\"e_mail\" type=\"hidden\" value=\"\"><input name=\"problemcode\" type=\"hidden\" value=\"\"><input name=\"problemdescription\" type=\"hidden\" value=\"\"><input name=\"userid\" type=\"hidden\" value=\"\"><input name=\"servlevel\" type=\"hidden\" value=\"N\"><input name=\"cobrand\" type=\"hidden\" value=\"MJ\"><input name=\"sbrand\" type=\"hidden\" value=\"MJ\">\n<div class=\"row\" style=\"margin-bottom:8px;\">\n<div class=\"row\">\n<div class=\"boldTxt col-md-12\">Please choose a reason for contacting us:<\/div>\n<\/div>\n<div class=\"row radio borderRed\" style=\"margin-bottom:8px;\">\n<div class=\"col-md-6\" style=\"padding-left:40px;\"><input id=\"billing_support\" class=\"inputRadio\" name=\"radiobutton\" type=\"radio\" value=\"cs\" onchange=\"populatedropdown(this);\"><label for=\"billing_support\" style=\"padding-left:0px; display: block;\">Billing\/Customer Service<\/label><\/div>\n<div class=\"col-md-6\" style=\"padding-left:40px;\"><input id=\"tech_support\" class=\"inputRadio\" name=\"radiobutton\" type=\"radio\" value=\"ts\" onchange=\"populatedropdown(this);\"><label for=\"tech_support\" style=\"padding-left:0px; display: block;\">Technical Support<\/label><\/div>\n<\/div>\n<\/div>\n<div class=\"row\" style=\"margin-bottom:8px;\">\n<div class=\"row\">\n<div class=\"boldTxt col-md-12\">First and Last Name<span class=\"font11 member\"> (As it appears on your account.)<\/span><\/div>\n<\/div>\n<div class=\"row\" style=\"margin-bottom:8px;\">\n<input class=\"inputTxtRed\" maxlength=\"50\" name=\"name\" type=\"text\"><\/div>\n<\/div>\n<div class=\"row\" style=\"margin-bottom:8px;\">\n<div class=\"row\">\n<div class=\"boldTxt col-md-12\">Primary Email Address<span class=\"font11\"> (A response will be sent to this address.)<\/span><\/div>\n<\/div>\n<div class=\"row\" style=\"margin-bottom:8px;\">\n<input class=\"inputTxtRed\" name=\"emailname\" type=\"text\"><\/div>\n<\/div>\n<div class=\"member\">\n<div class=\"row\" style=\"margin-bottom:8px;\">\n<div class=\"row\">\n<div class=\"boldTxt col-md-12\">magicJack Phone Number<span class=\"font11\"> (Enter numbers only: don\u2019t include spaces or special characters.)<\/span><\/div>\n<\/div>\n<div class=\"row\" style=\"margin-bottom:8px;\">\n<input class=\"inputTxtRed\" maxlength=\"10\" name=\"Phone\" type=\"text\"><\/div>\n<\/div>\n<div class=\"row\" style=\"margin-bottom:8px;\">\n<div class=\"row\">\n<div class=\"boldTxt col-md-12\">Billing Address<\/div>\n<\/div>\n<div class=\"row\" style=\"margin-bottom:8px;\">\n<input class=\"inputTxtRed\" maxlength=\"75\" name=\"address\" type=\"text\"><\/div>\n<\/div>\n<div class=\"row\" style=\"margin-bottom:8px;\">\n<div class=\"row\">\n<div class=\"boldTxt col-md-12\">I have a question about<\/div>\n<\/div>\n<div class=\"row\" style=\"margin-bottom:8px;\">\n<div class=\"styled-select-large inputTxtRed\" style=\"width:100%; box-sizing: none;\"><select style=\"width:100%; border: none; outline: none;\" class=\"select_question\" name=\"question\" onclick=\"checkSelection();\"><option value=\"Not Applicable\">Choose<\/option><\/select><\/div>\n<\/div>\n<\/div>\n<div class=\"row\" style=\"margin-bottom:8px;\">\n<div class=\"row\">\n<div class=\"boldTxt col-md-12\">What is your question?<span class=\"font11\"> (Please provide as much detail as possible):<\/span><\/div>\n<\/div>\n<div class=\"row\" style=\"margin-bottom:8px;\">\n<textarea class=\"txtAreaRed\" cols=\"40\" maxlength=\"512\" name=\"description\" rows=\"8\" style=\"resize:none;\"><\/textarea><\/div>\n<\/div>\n<div id=\"member_ts\">\n<div class=\"row\" style=\"margin-bottom:8px;\">\n<div class=\"row\">\n<div class=\"boldTxt col-md-12\">Error Message <span class=\"font11\"> (if any):<\/span><\/div>\n<\/div>\n<div class=\"row\" style=\"margin-bottom:8px;\">\n<input class=\"inputTxtBlk\" maxlength=\"150\" name=\"errormsg\" type=\"text\"><\/div>\n<\/div>\n<div class=\"row\" style=\"margin-bottom:8px;\">\n<div class=\"row\">\n<div class=\"boldTxt col-md-12\">Operating System <span class=\"font11\"> (if applicable):<\/span><\/div>\n<\/div>\n<div class=\"row\" style=\"margin-bottom:8px;\">\n<div class=\"styled-select-large slate inputTxtBlk\"><select class=\"select_question\" name=\"os\"><option value=\"\">Choose<\/option><option value=\"Windows 7\">Windows 7<\/option><option value=\"Windows 8\">Windows 8<\/option><option value=\"Windows 8.1\">Windows 8.1<\/option><option value=\"Windows 10\">Windows 10<\/option><option value=\"Mac 10.X and above \">Mac 10.X and above<\/option><option value=\"Android\">Android<\/option><option value=\"iOS\">iOS<\/option><\/select><\/div>\n<\/div>\n<\/div>\n<div class=\"row\" style=\"margin-bottom:8px;\">\n<div class=\"row\">\n<div class=\"boldTxt col-md-12\">Browser <span class=\"font11\"> (if applicable):<\/span><\/div>\n<\/div>\n<div class=\"row\" style=\"margin-bottom:8px;\">\n<div class=\"styled-select-large slate inputTxtBlk\"><select class=\"select_question\" name=\"browser\"><option value=\"\">Choose<\/option><option value=\"Internet Explorer 11\">Internet Explorer 11<\/option><option value=\"Firefox\">Firefox<\/option><option value=\"Google Chrome\">Google Chrome<\/option><option value=\"Safari\">Safari<\/option><option value=\"Amazon Silk (OS Android)\">Amazon Silk (OS Android)<\/option><option value=\"Opera\">Opera<\/option><option value=\"Other Browser\">Other \/ I don\u2019t know<\/option><\/select><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"row\" style=\"margin-bottom:8px; text-align: center\">\n<div class=\"col-md-12\" style=\"padding-top:10px;\">\n<div><button class=\"white button\" type=\"submit\"> SUBMIT <\/button><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/form>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>To find answers to the most common questions, enter your question in the search field above. To review your billing details and account settings, log into my.magicjack.com. Send Customer Care an Inquiry If you would like to get a response via email, fill out the form below completely and click the SUBMIT button when you [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"index-nav.php","meta":{"footnotes":""},"_links":{"self":[{"href":"\/faq\/wp-json\/wp\/v2\/pages\/2387"}],"collection":[{"href":"\/faq\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"\/faq\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"\/faq\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"\/faq\/wp-json\/wp\/v2\/comments?post=2387"}],"version-history":[{"count":22,"href":"\/faq\/wp-json\/wp\/v2\/pages\/2387\/revisions"}],"predecessor-version":[{"id":5051,"href":"\/faq\/wp-json\/wp\/v2\/pages\/2387\/revisions\/5051"}],"wp:attachment":[{"href":"\/faq\/wp-json\/wp\/v2\/media?parent=2387"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}