{"id":792,"date":"2020-04-19T23:49:14","date_gmt":"2020-04-19T23:49:14","guid":{"rendered":"\/faq\/?page_id=792"},"modified":"2020-05-07T00:34:33","modified_gmt":"2020-05-07T00:34:33","slug":"other-porting-topics","status":"publish","type":"page","link":"\/faq\/support\/porting\/other-porting-topics\/","title":{"rendered":"Other Porting Topics"},"content":{"rendered":"<div id=\"pl-792\"  class=\"panel-layout\" ><div id=\"pg-792-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-792-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-792-0-0-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child\" data-index=\"0\" ><div class=\"textwidget custom-html-widget\"><\/div><\/div><div id=\"panel-792-0-0-1\" class=\"widget_text so-panel widget widget_custom_html panel-last-child\" data-index=\"1\" ><h3 class=\"widget-title\">Other Porting Topics<\/h3><div class=\"textwidget custom-html-widget\"><div id=\"accordions-643\" class=\"accordions-643 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;643&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"643\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"What happens while my port is in progress?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">What happens while my port is in progress?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>While waiting for the port request to complete,<\/p>\n<ul>\n<li>magicJack will provide status updates via email when available<\/li>\n<li>The number transfer process typically takes between\u00a0<strong>7 and 15 business days<\/strong>\u00a0for US numbers, and between\u00a0<strong>20 and 25 business days<\/strong>\u00a0for Canadian numbers<\/li>\n<li>You will not receive incoming calls placed to this number through your magicJack service until the transfer has been completed<\/li>\n<li>You can still make outbound calls from your magicJack while the transfer is in progress<\/li>\n<li>Until the transfer is completed, your number will remain with the current service provider<\/li>\n<\/ul>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-644\" class=\"accordions-644 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;644&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"644\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"What are some common causes for port failure?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">What are some common causes for port failure?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>Your port request may fail for a number of reasons, including (but not limited to) any combination of the following:<\/p>\n<ol>\n<li>Name does not match name on file with current service provider<\/li>\n<li>Account number does not match account number on file with current service provider<\/li>\n<li>Phone number is disconnected<\/li>\n<li>Phone number no longer held by your account with current service provider<\/li>\n<li>Address does not match address on file with current service provider<\/li>\n<li>Conflicting port order with current service provider<\/li>\n<li>Phone number tied to other service on current provider\u2019s account<\/li>\n<\/ol>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-645\" class=\"accordions-645 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;645&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"645\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"What should I do if my port fails?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">What should I do if my port fails?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>Depending on the reason for failure, you may be able to correct the information submitted with your transfer order by logging in to your\u00a0<a href=\"https:\/\/my.magicJack.com\/\" target=\"_blank\" rel=\"noopener\">my.magicJack.com<\/a>\u00a0account\u00a0<strong>or<\/strong>\u00a0contact the number\u2019s current service provider to resolve.<\/p>\n<p>In the event that your current port request is canceled, the telephone number you were assigned when you registered your magicJack will become your permanent number; however, you may still re-attempt to transfer your number in the future.<\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-795\" class=\"accordions-795 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;795&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"795\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"Port in Cancellation\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">Port in Cancellation<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>Please\u00a0<a href=\"\/faq\/portingrequest\/\" target=\"_top\" rel=\"noopener\">click here<\/a> to cancel your port in request.<\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-355\" class=\"accordions-355 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;355&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"355\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"How can I transfer my magicJack number to another provider?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">How can I transfer my magicJack number to another provider?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>In order to transfer a number on your magicJack account to a new provider, eligible requests should be initiated by your new service provider, who will coordinate the transfer.<\/p>\n<p>Please note the following:<\/p>\n<ul>\n<li>Your account number can be found by logging in to the <a href=\"https:\/\/my.magicJack.com\/\">my.magicJack.com portal<\/a>.<\/li>\n<li>If required by your new carrier, your magicJack account\u2019s PIN number will be the password you use to log in to the <a href=\"https:\/\/my.magicJack.com\/\">my.magicJack.com portal<\/a>. We recommend you reset your password to a eight-digit numerical password for convenience during the porting process.<\/li>\n<\/ul>\n<p>Once we have received the port request from your new provider, we will contact you via email.<\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Other Porting Topics What happens while my port is in progress? While waiting for the port request to complete, magicJack will provide status updates via email when available The number transfer process typically takes between\u00a07 and 15 business days\u00a0for US numbers, and between\u00a020 and 25 business days\u00a0for Canadian numbers You will not receive incoming calls [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":646,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"index-nav.php","meta":{"footnotes":""},"_links":{"self":[{"href":"\/faq\/wp-json\/wp\/v2\/pages\/792"}],"collection":[{"href":"\/faq\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"\/faq\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"\/faq\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"\/faq\/wp-json\/wp\/v2\/comments?post=792"}],"version-history":[{"count":6,"href":"\/faq\/wp-json\/wp\/v2\/pages\/792\/revisions"}],"predecessor-version":[{"id":1102,"href":"\/faq\/wp-json\/wp\/v2\/pages\/792\/revisions\/1102"}],"up":[{"embeddable":true,"href":"\/faq\/wp-json\/wp\/v2\/pages\/646"}],"wp:attachment":[{"href":"\/faq\/wp-json\/wp\/v2\/media?parent=792"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}