Concierge
Concierge
What is magicJack Concierge and how much does it cost?
Note: Effective 01/01/2022, we are no longer accepting signups for Concierge service
magicJack Concierge paid premium subscription providing:
- Account and technical phone support
- Discounted device replacement costs:
- Replacement of device within one year: free of charge
- Replacement of device outside of one year: $17.95 + shipping and handling
$14.99 per year effective from date of purchase, regardless of service term associated with the selected device.
How do I contact Premium Support?
Note: Effective 01/01/2022, we are no longer accepting signups for Concierge service
You can find the phone number to contact Premium Support in your my.magicJack.com portal:
- Login to your account at my.magicJack.com
- Hover over the Account menu, and select Concierge Subscription from the drop-down menu
- The Contact Support column will indicate the Premium Support phone number
How do I know if I have magicJack Concierge service or when it expires?
Note: Effective 01/01/2022, we are no longer accepting signups for Concierge service
- Login to your account at my.magicJack.com
- Hover the Account menu, and select Concierge Subscription from the drop-down menu
- The Status column will indicate the status of your subscription, including the expiration date
Are there any limitations?
Note: Effective 01/01/2022, we are no longer accepting signups for Concierge service
- You must agree to the magicJack Concierge Terms of Service in order to activate and utilize the service
- We reserve the right to terminate your use of magicJack Concierge service in certain extraneous circumstances, including:
- Intentional misuse
- Your use of Premium Support is extraordinarily greater than the average magicJack Concierge customer
- You contact us for greater than four separate issues in any month
- You contact us more than eight instances in any month