Concierge

What is magicJack Concierge and how much does it cost?

Note: Effective 01/01/2022, we are no longer accepting signups for Concierge service

magicJack Concierge paid premium subscription providing:

  • Account and technical phone support
  • Discounted device replacement costs:
    • Replacement of device within one year: free of charge
    • Replacement of device outside of one year: $17.95 + shipping and handling

$14.99 per year effective from date of purchase, regardless of service term associated with the selected device.

How do I contact Premium Support?

Note: Effective 01/01/2022, we are no longer accepting signups for Concierge service

You can find the phone number to contact Premium Support in your my.magicJack.com portal:

  1. Login to your account at my.magicJack.com
  2. Hover over the Account menu, and select Concierge Subscription from the drop-down menu
  3. The Contact Support column will indicate the Premium Support phone number
How do I know if I have magicJack Concierge service or when it expires?

Note: Effective 01/01/2022, we are no longer accepting signups for Concierge service

  1. Login to your account at my.magicJack.com
  2. Hover the Account menu, and select Concierge Subscription from the drop-down menu
  3. The Status column will indicate the status of your subscription, including the expiration date

Are there any limitations?

Note: Effective 01/01/2022, we are no longer accepting signups for Concierge service

  • You must agree to the magicJack Concierge Terms of Service in order to activate and utilize the service
  • We reserve the right to terminate your use of magicJack Concierge service in certain extraneous circumstances, including:
    • Intentional misuse
    • Your use of Premium Support is extraordinarily greater than the average magicJack Concierge customer
    • You contact us for greater than four separate issues in any month
    • You contact us more than eight instances in any month