{"id":2237,"date":"2020-10-05T15:34:55","date_gmt":"2020-10-05T15:34:55","guid":{"rendered":"\/faq\/?page_id=2237"},"modified":"2023-05-26T12:16:34","modified_gmt":"2023-05-26T12:16:34","slug":"canadian-complaints","status":"publish","type":"page","link":"\/faq\/canadian-complaints\/","title":{"rendered":"Canadian Complaints"},"content":{"rendered":"\n<p style=\"margin-bottom: -10px; margin-top: 10px;\"><strong style=\"font-size: 16px; font-weight: bolder; margin-left: 15%;\">Canadian Subscriber information<\/strong><\/p>\n<style>#content{padding-top:0px; padding-bottom:0px; !important} .entry-content{margin-top:0px; margin-bottom:0px; !important}  .form-group .sub-text { font-weight:500; font-size:12px } .form-group .error-msg { color:red; } .form-group .col-xs-12 { padding-bottom:15px } .form-group label { margin-top:3px; width:100%; padding-left:2px; padding-right:2px; }<\/style>\n<noscript> <meta http-equiv=\"Refresh\" content=\"0;URL=\/faq\/support\/outdated-browser\/\">\n<\/noscript>\n<div class=\"container\">\n<hr style=\"width:100%;text-align:center;margin-left:0\">\n<center>\n<a href=\"\/faq\/canadian-saps\/\">Subscriber Agreement<\/a>&nbsp;|&nbsp;<a href=\"\/faq\/canadian-privacy\/\">Privacy Policy<\/a>&nbsp;|&nbsp;<a href=\"\/faq\/canadian-911\/\">911<\/a>&nbsp;|&nbsp;<strong>Complaints \/ CCTS<\/strong>&nbsp; |&nbsp;<a href=\"\/faq\/canadian-accessibility-feedback\/\">Accessibility Feedback<\/a> |&nbsp;<a href=\"\/faq\/canadian-988-announcement\/\">988 Announcement<\/a>\n<\/center>\n<hr style=\"width:100%;text-align:center;margin-left:0\">\n<style type=\"text\/css\">.french a{color:#45b941;text-decoration:underline;text-transform:uppercase;font-size:11px;font-weight:500;} *.french a:hover{text-decoration:none}<\/style>\n<div class=\"french\"><a href=\"\/faq\/canadian-complaints-fr\/\">Traduire en Fran\u00e7ais<\/a><\/div>\n<h2>Canadian Inquiries<\/h2>\n<h4>The Company will research and respond to your inquiry within seven business days. Please provide the following information so that we may investigate your inquiry efficiently.<\/h4>\n<form action=\"\/faq-cgi\/pat-global.cgi\" id=\"Canadian_Comp_Form\" onsubmit=\"return validateCanadianComp();\" autocomplete=\"off\" method=\"POST\" target=\"_top\" class=\"well\">\n<input name=\"myServer\" type=\"hidden\" value=\"help.magicjack.com\"><input name=\"radiobutton\" type=\"hidden\" value=\"can\"><input name=\"can_type\" type=\"hidden\" value=\"English\"><input name=\"servlevel\" type=\"hidden\" value=\"N\"><input name=\"cobrand\" type=\"hidden\" value=\"MJ\"><input name=\"sbrand\" type=\"hidden\" value=\"MJ\">\n<div class=\"row form-group\">\n<div class=\"col-sm-6 col-xs-10\">\n<label for=\"inpName\"><span class=\"pull-left\">Name<\/span> <span class=\"pull-right error-msg\"><\/span><\/label><input name=\"inpName\" id=\"inpName\" type=\"text\" class=\"form-control\" maxlength=\"50\" value=\"\">\n<\/div>\n<div class=\"col-sm-6 col-xs-10\">\n<label for=\"emailname\"><span class=\"pull-left\">Email Address<\/span> <span class=\"pull-right error-msg\"><\/span><\/label><input name=\"emailname\" id=\"emailname\" type=\"email\" class=\"form-control\" value=\"\">\n<\/div>\n<\/div>\n<div class=\"row form-group\" style=\"padding:0px;\">\n<div class=\"col-sm-6 col-xs-10\">\n<label for=\"inpAddr1\"><span class=\"pull-left\">Customer\u2019s Address<\/span> <span class=\"pull-right error-msg\"><\/span><\/label>\n<div class=\"row form-group\">\n<div class=\"col-sm-12\"><input name=\"inpAddr1\" id=\"inpAddr1\" placeholder=\"Address 1\" type=\"text\" class=\"form-control\" maxlength=\"100\" value=\"\"><\/div>\n<\/div>\n<div class=\"row form-group\">\n<div class=\"col-sm-12\"><input name=\"inpAddr2\" id=\"inpAddr2\" placeholder=\"Address 2 (e.g. APT 12, STE 10, etc.)\" type=\"text\" class=\"form-control\" maxlength=\"50\" value=\"\"><\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-sm-4 col-xs-10\">\n<input name=\"inpCity\" id=\"inpCity\" placeholder=\"City\" type=\"text\" class=\"form-control\" maxlength=\"15\" value=\"\">\n<\/div>\n<div class=\"col-sm-4 col-xs-10\">\n<select name=\"selStateProvince\" id=\"selProvice\" class=\"form-control\">\n<option value=\"\" selected=\"\">Province<\/option>\n<option value=\"AB\">Alberta<\/option>\n<option value=\"BC\">British Columbia<\/option>\n<option value=\"MB\">Manitoba<\/option>\n<option value=\"NB\">New Brunswick<\/option>\n<option value=\"NL\">Newfoundland and Labrador<\/option>\n<option value=\"NS\">Nova Scotia<\/option>\n<option value=\"NT\">Northwest Territories<\/option>\n<option value=\"NU\">Nunavut<\/option>\n<option value=\"ON\">Ontario<\/option>\n<option value=\"PE\">Prince Edward Island<\/option>\n<option value=\"QC\">Quebec<\/option>\n<option value=\"SK\">Saskatchewan<\/option>\n<option value=\"YT\">Yukon<\/option>\n<\/select>\n<\/div>\n<div class=\"col-sm-4\"><input name=\"inpZip\" id=\"inpZip\" placeholder=\"Postal Code\" maxlength=\"6\" type=\"text\" class=\"form-control\" value=\"\"><\/div>\n<\/div>\n<\/div>\n<div class=\"col-sm-6\">\n<label for=\"inpAcctID\"><span class=\"pull-left\">magicJack Account Number<\/span> <span class=\"pull-right error-msg\"><\/span><\/label><input name=\"inpAcctID\" id=\"inpAcctID\" type=\"text\" class=\"form-control\" value=\"\">\n<\/div>\n<\/div>\n<div class=\"row form-group\">\n<div class=\"col-sm-6\">\n<label for=\"inpJackNo\"><span class=\"pull-left\">magicJack Phone Number<\/span> <span class=\"pull-right error-msg\"><\/span><\/label><input name=\"inpJackNo\" id=\"inpJackNo\" type=\"text\" class=\"form-control\" maxlength=\"10\" value=\"\">\n<\/div>\n<div class=\"col-sm-6\">\n<label for=\"inpContactNo\"><span class=\"pull-left\">Contact Number <span class=\"sub-text font11\">(Other than magicJack Number)<\/span><\/span> <span class=\"pull-right error-msg\"><\/span><\/label><input name=\"inpContactNo\" id=\"inpContactNo\" type=\"text\" class=\"form-control\" maxlength=\"10\" value=\"\">\n<\/div>\n<\/div>\n<div class=\"row form-group\">\n<div class=\"col-sm-12\">\n<label for=\"inpIssue\"><span class=\"pull-left\">Nature of Inquiry<\/span> <span class=\"pull-right error-msg\"><\/span><\/label><textarea name=\"inpIssue\" id=\"inpIssue\" class=\"form-control\"><\/textarea>\n<\/div>\n<\/div>\n<div class=\"row form-group\" style=\"padding-top: 15px; text-align: center\">\n<div class=\"col-sm-12\" style=\"text-align: center\">\n<input name=\"btnSubmit\" class=\"white button\" id=\"btnSubmit\" value=\"SUBMIT\" type=\"submit\" style=\"outline: none; background-color: #4CAF50;color: white;border: none;padding: 8px 18px;text-align: center;display: inline-block;font-size: 13px;border-radius: 8px;\">\n<\/div>\n<\/div>\n<\/form>\n<h4>For your convenience click on the link below if you wish to file a complaint with the CCTS as well.<\/h4>\n<br>\n<h4><\/h4>\n<p>Sincerely,<\/p>\nmagicJack Customer Service\n<br>\n<a style=\"font-size:20px\" href=\"https:\/\/www.ccts-cprst.ca\/\">https:\/\/www.ccts-cprst.ca\/<\/a>\n<p><img decoding=\"async\" src=\"\/faq\/wp-content\/uploads\/2020\/10\/CCTS-logo.png\" border=\"0\"><\/p>\n<br>\n<p style=\"font-size:12px\">Commission for Complaints for Telecom-television Services (CCTS) is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV Services, and complaints of small business customers about their telecom service, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.<\/p>\n<p style=\"font-size:12px\">To learn more about CCTS, you may visit its website at <a href=\"https:\/\/www.ccts-cprst.ca\/\">www.ccts-cprst.ca<\/a> or call toll-free at <a href=\"tel:8882211687\">1-888-221-1687<\/a>.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Canadian Subscriber information Subscriber Agreement&nbsp;|&nbsp;Privacy Policy&nbsp;|&nbsp;911&nbsp;|&nbsp;Complaints \/ CCTS&nbsp; |&nbsp;Accessibility Feedback |&nbsp;988 Announcement Traduire en Fran\u00e7ais Canadian Inquiries The Company will research and respond to your inquiry within seven business days. Please provide the following information so that we may investigate your inquiry efficiently. Name Email Address Customer\u2019s Address ProvinceAlbertaBritish ColumbiaManitobaNew BrunswickNewfoundland and LabradorNova ScotiaNorthwest TerritoriesNunavutOntarioPrince [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"index-no-body-banner.php","meta":{"footnotes":""},"_links":{"self":[{"href":"\/faq\/wp-json\/wp\/v2\/pages\/2237"}],"collection":[{"href":"\/faq\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"\/faq\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"\/faq\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"\/faq\/wp-json\/wp\/v2\/comments?post=2237"}],"version-history":[{"count":58,"href":"\/faq\/wp-json\/wp\/v2\/pages\/2237\/revisions"}],"predecessor-version":[{"id":5201,"href":"\/faq\/wp-json\/wp\/v2\/pages\/2237\/revisions\/5201"}],"wp:attachment":[{"href":"\/faq\/wp-json\/wp\/v2\/media?parent=2237"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}