{"id":257,"date":"2020-04-10T22:49:18","date_gmt":"2020-04-10T22:49:18","guid":{"rendered":"\/faq\/?page_id=257"},"modified":"2022-11-30T10:55:16","modified_gmt":"2022-11-30T10:55:16","slug":"setup-installation","status":"publish","type":"page","link":"\/faq\/support\/technical-support\/setup-installation\/","title":{"rendered":"Setup &#038; Installation"},"content":{"rendered":"<div id=\"pl-257\"  class=\"panel-layout\" ><div id=\"pg-257-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-257-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-257-0-0-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child\" data-index=\"0\" ><div class=\"textwidget custom-html-widget\"><\/div><\/div><div id=\"panel-257-0-0-1\" class=\"widget_text so-panel widget widget_custom_html panel-last-child\" data-index=\"1\" ><h3 class=\"widget-title\">Setup &#038; Installation<\/h3><div class=\"textwidget custom-html-widget\"><p><!-- This is to check if the browser supports JavaScript  --><\/p>\n<p><noscript>Your browser does not support JavaScript!<\/noscript><\/p>\n<p>\n<script>\n$(document).ready(function(){\n        $(\".btnCloseClass\").click(function (e){\n                HideMJDevices();\n                e.preventDefault();\n                });\n        });\n\n\nfunction HideMJDevices(){\n    var a = \"img_overlay\";\n    var b = \"img_modal\";\n    $(\"#\" + a + \"\").hide();\n    $(\"#\" + b + \"\").fadeOut(10);\n}\n\nfunction ShowMJDevices(){\n    var a = \"img_overlay\";\n    var b = \"img_modal\";\n    var c = \"img_overlay\";\n    $(\"#\" + a + \"\").show();\n    $(\"#\" + b + \"\").fadeIn(300);\n    $(\"#\" + c + \"\").unbind(\"click\");\n}\n<\/script>\n<\/p>\n<p>\n<style>\n.image_overlay { position: fixed; top: 0%; right: 0; bottom: 0; left: 0; height: 100%; width: 100%; margin: 0; padding: 0; background: #000000; opacity: 100%; filter: alpha(opacity=15); -moz-opacity: .15; z-index: 102; display: none; }\n.image_dialog {padding:15px; display: none; top: 40%; left: 15%; opacity: 100%; position: absolute; width: null; height: null; font-family: Proxima Nova; font-size: 10pt; text-align: center; z-index: 999999; background: rgba(255, 255, 255, 1); border: 2px solid; border-radius: 50px;}\n.btnCloseClass:link {text-decoration: none;}\n.btnCloseClass:visited {text-decoration: underline;}\n.btnCloseClass:hover {text-decoration: underline;}\n<\/style>\n<\/p>\n<div id=\"img_overlay\" class=\"image_overlay\">\n<div id=\"img_modal\" class=\"image_dialog row\" style=\"display: block; text-align: center;\">\n<div class=\"col-md-11\"><img decoding=\"async\" src=\"\/faq\/files\/mj-devices-2.png\" id=\"brand\" alt=\"magicJack\" width=\"600px\" height=\"700px\"><\/div>\n<div class=\"col-md-1\"><a href=\"#\" id=\"btnClose\" style=\"color: blue; text-align: right; font-weight: bold;\" class=\"btnCloseClass\">CLOSE<\/a>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"accordions-199\" class=\"accordions-199 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;199&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"199\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"Installation Error \u2013 Manual Software Download\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">Installation Error \u2013 Manual Software Download<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>Indicates there was an error with the automatic installation of your magicJack. To manually install your magicJack, please download the corresponding file for your specific magicJack.<\/p>\n<p><em>Don\u2019t know which type of device you have?\u00a0<\/em><em><a href=\"\/faq\/files\/mj-devices-2.png\" target=\"_blank\" rel=\"noopener\">Click here<\/a><\/em><em>\u00a0for an identification guide.<\/em><\/p>\n<p>Windows Downloads:<\/p>\n<ul>\n<li><a href=\"https:\/\/upgrades.magicjack.com\/upgrade\/upgrade.exe\">magicJack HOME \/ magicJack GO \/ magicJack EXPRESS \/ magicJack PLUS<\/a><\/li>\n<li><a href=\"https:\/\/upgrades.magicjack.com\/upgrade\/upgr980.exe\">2014 magicJack PLUS<\/a><\/li>\n<li><a href=\"https:\/\/upgrades.magicjack.com\/upgrade\/upgrade.exe\">Original (silver\/translucent) magicJack Device<\/a>\u00a0<em>(Not compatible with Windows 10)<\/em><\/li>\n<\/ul>\n<p>Mac Downloads:<\/p>\n<ul>\n<li><a href=\"https:\/\/upgrades.magicjack.com\/upgrade\/upgrade.dmg\">magicJack HOME \/ magicJack GO \/ magicJack EXPRESS \/ magicJack PLUS<\/a><\/li>\n<li><a href=\"https:\/\/upgrades.magicjack.com\/upgrade\/upgr980.dmg\">2014 magicJack PLUS<\/a><\/li>\n<li><a href=\"https:\/\/upgrades.magicjack.com\/upgrade\/upgrade.dmg\">Original (silver\/translucent) magicJack Device<\/a><\/li>\n<\/ul>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-207\" class=\"accordions-207 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;207&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"207\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"Why can\u2019t I start my magicJack and\/or see the on screen display?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">Why can\u2019t I start my magicJack and\/or see the on screen display?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>Try these steps to resolve the issue:<\/p>\n<ol>\n<li>Please try a different USB port<\/li>\n<li><a href=\"https:\/\/upgrades.magicjack.com\/upgrade\/magicJackSetup.exe\">Click here<\/a> and download this upgrade to your desktop. Once completed, double click the upgrade icon on your desktop<\/li>\n<li>Go to the control panel in Windows and click on \u201cAdd\/Remove Programs\u201d<strong>. <\/strong>Check for anything called musicmatch, musicmatch Jukebox or Yahoo Jukebox. If you have any, please uninstall them.<\/li>\n<li>Unplug your magicJack, wait 15 seconds, and plug it back in<\/li>\n<li>Go to My Computer and locate the magicJack drive, right click that drive then click format and click start. Unplug magicJack, wait 15 seconds, and plug magicJack back in. You will need to download the magicJack upgrade again.<\/li>\n<\/ol>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-208\" class=\"accordions-208 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;208&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"208\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"Why won\u2019t magicJack start on my work computer?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">Why won\u2019t magicJack start on my work computer?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>Your work computer or network may block certain software applications installations. Contact your company administrator for further information.<\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-723\" class=\"accordions-723 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;723&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"723\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"What do the lights on my magicJack mean? Should they be flashing?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">What do the lights on my magicJack mean? Should they be flashing?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>The indicator lights are located on the top of each magicJack device. Locate the name of your device below to determine what the lights mean.<\/p>\n<p style=\"font-weight: bold;font-size: 15px\">magicJack HOME\/GO\/Express<\/p>\n<ul>\n<li>Two blue lights (one solid, one blinking) means properly receiving power. If you do not see a blue light, this is an indication that it is not receiving power. Check the connection between your magicJack and the power source (power outlet or computer).<\/li>\n<li>Blinking yellow\/amber light next to the Ethernet port - magicJack is connected to your modem or router and has a proper internet connection. If the yellow light is solid or off, you may have a connection problem between the magicJack and your router.<\/li>\n<\/ul>\n<p style=\"font-weight: bold;font-size: 15px\">magicJack Plus\/Plus 2014<\/p>\n<ul>\n<li>A solid blue light means properly receiving power. If you do not see a blue light, this is an indication that it is not receiving power. Check the connection between your magicJack and the power source (power outlet or computer).<\/li>\n<li>A blinking red and a blinking yellow light next to the Ethernet port \u2013 confirms a proper internet connection. If these lights are solid or off you may have a connection problem between the magicJack and your router.<\/li>\n<\/ul>\n<p style=\"font-weight: bold;font-size: 15px\">Original magicJack<\/p>\n<ul>\n<li>A solid blue light means properly receiving power. If you do not see a blue light, your device it is not receiving power. Please check the connection between your magicJack and your computer.<\/li>\n<\/ul>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-724\" class=\"accordions-724 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;724&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"724\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"How do I upgrade the firmware on my magicJack?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">How do I upgrade the firmware on my magicJack?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>Firmware is the software found within the magicJack device itself. Occasionally, this firmware may need to be updated.<\/p>\n<ul>\n<li>Download the file below for your device and operating system<\/li>\n<li>Plug your magicJack into your computer USB port<\/li>\n<li>Open the downloaded file and Run<\/li>\n<\/ul>\n<p><em>Don\u2019t know which type of device you have?\u00a0<\/em><em><a href=\"\/faq\/files\/mj-devices-2.png\" target=\"_blank\" rel=\"noopener\">Click here<\/a><\/em><em>\u00a0for an identification guide.<\/em><\/p>\n<p>Windows Downloads:<\/p>\n<ul>\n<li><a href=\"https:\/\/upgrades.magicjack.com\/upgrade\/upgrade.exe\">magicJack HOME \/ magicJack GO \/ magicJack EXPRESS \/ magicJack PLUS<\/a><\/li>\n<li><a href=\"https:\/\/upgrades.magicjack.com\/upgrade\/upgr980.exe\">2014 magicJack PLUS<\/a><\/li>\n<li><a href=\"https:\/\/upgrades.magicjack.com\/upgrade\/upgrade.exe\">Original (silver\/translucent) magicJack Device<\/a>\u00a0<em>(Not compatible with Windows 10)<\/em><\/li>\n<\/ul>\n<p>Mac Downloads:<\/p>\n<ul>\n<li><a href=\"https:\/\/upgrades.magicjack.com\/upgrade\/upgrade.dmg\">magicJack HOME \/ magicJack GO \/ magicJack EXPRESS \/ magicJack PLUS<\/a><\/li>\n<li><a href=\"https:\/\/upgrades.magicjack.com\/upgrade\/upgr980.dmg\">2014 magicJack PLUS<\/a><\/li>\n<li><a href=\"https:\/\/upgrades.magicjack.com\/upgrade\/upgrade.dmg\">Original (silver\/translucent) magicJack Device<\/a><\/li>\n<\/ul>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-209\" class=\"accordions-209 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;209&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"209\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"Mac OS El Capitan\/Sierra isn\u2019t recognizing my magicJack.\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">Mac OS El Capitan\/Sierra isn\u2019t recognizing my magicJack.<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>In order for the magicJack device to work with Mac OS El Capitan\/Sierra please follow the below steps:<\/p>\n<p style=\"font-weight: bold;font-size: 15px\">Download the Softphone application<\/p>\n<ol>\n<li>Download the Softphone application <a href=\"https:\/\/upgrades.magicjack.com\/upgrade\/magicJackSetup.dmg\" target=\"_blank\" rel=\"noopener\">here<\/a><\/li>\n<li>Double-click the Softphone application you just downloaded \u201cmagicJackSetup.dmg\u201d<\/li>\n<\/ol>\n<p style=\"font-weight: bold;font-size: 15px\">Download the new firmware update<\/p>\n<ol>\n<li>Download the new firmware updater <a href=\"https:\/\/upgrades.magicjack.com\/upgrade\/mjisoupdate.dmg\">here<\/a><\/li>\n<li>Plug the magicJack device into Mac computer (do not unplug until Step 5)<\/li>\n<li>Double-click the firmware file you just downloaded \u201cmjisoupdate.dmg\u201d<\/li>\n<li>Terminal will indicate the upgrade process has started, \u00a0the upgrade process should take less than one minute. In Terminal you will see \u201c[Process completed]\u201d<br \/><img decoding=\"async\" src=\"\/faq\/files\/Terminal-Update.png\" alt=\"terminal\" width=\"100%\" height=\"100%\" \/><\/li>\n<li>Unplug your magicJack device and then plug it back in<\/li>\n<\/ol>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-334\" class=\"accordions-334 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;334&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"334\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"How can I upgrade my magicJack device to a newer model?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">How can I upgrade my magicJack device to a newer model?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>When registering a new magicJack device, you will be presented with an option to upgrade an existing device, if you have access time remaining that exceeds the free time that comes with your new device.<\/p>\n<p>The remaining time on your current magicJack device can be transferred to a newer model during the registration process.<\/p>\n<p>Upon completion of the transfer process, the device you selected to upgrade will be deactivated and no longer have the option to purchase additional service plans.<\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-335\" class=\"accordions-335 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;335&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"335\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"How do I uninstall magicJack from my computer?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">How do I uninstall magicJack from my computer?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p><strong>Please follow the instructions below for your operating system.<\/strong><\/p>\n<p><em><strong>Note:<\/strong> Uninstalling the desktop application will not impact your service subscription. If you would like to cancel your service, please contact our <a href=\"\/faq\/support\/contactus\/\" target=\"_blank\" rel=\"noopener\">Customer Care team<\/a>.<\/em><\/p>\n<p style=\"font-weight: bold;font-size: 15px\">Windows XP<\/p>\n<ol>\n<li>Click <strong>Start<\/strong><\/li>\n<li>Click <strong>Control Panel<\/strong><\/li>\n<li>Change to <strong>Classic<\/strong> view<\/li>\n<li>Click <strong>Add\/Remove Programs<\/strong><\/li>\n<li>Highlight <strong>magicJack<\/strong><\/li>\n<li>Click <strong>Uninstall<\/strong><\/li>\n<\/ol>\n<p style=\"font-weight: bold;font-size: 15px\">Windows Vista and 7<\/p>\n<ol>\n<li>Click <strong>Start<\/strong><\/li>\n<li>Click <strong>Control Panel<\/strong><\/li>\n<li>Change view to <strong>Small Icons<\/strong><\/li>\n<li>Click <strong>Program Features<\/strong><\/li>\n<li>Highlight <strong>magicJack<\/strong><\/li>\n<li>Click <strong>uninstall<\/strong><\/li>\n<\/ol>\n<p style=\"font-weight: bold;font-size: 15px\">Windows 8<\/p>\n<ol>\n<li>Right-click on the <strong>Start<\/strong> button (if you do not have a Start button, press the Windows key + X)<\/li>\n<li>Click <strong>Programs and Features<\/strong><\/li>\n<li>Highlight <strong>magicJack<\/strong><\/li>\n<li>Click <strong>Uninstall<\/strong><\/li>\n<\/ol>\n<p style=\"font-weight: bold;font-size: 15px\">Windows 10<\/p>\n<ol>\n<li>Click the <strong>Windows icon<\/strong> (lower left-hand corner)<\/li>\n<li>Scroll through the list of programs installed on your computer to locate magicJack<\/li>\n<li>Right-click on <strong>magicJack<\/strong><\/li>\n<li>Click <strong>Uninstall<\/strong><\/li>\n<\/ol>\n<p style=\"font-weight: bold;font-size: 15px\">MAC<\/p>\n<p><a href=\"https:\/\/upgrades.magicjack.com\/tools\/CompleteUninstall.sh\" target=\"_blank\" rel=\"noopener\">Click here<\/a> to download CompleteUninstall.sh. After the download is complete, open a terminal window by\u00a0navigating to <strong>\/Applications\/Utilities\/Terminal<\/strong>.<\/p>\n<p>In the Terminal Window, navigate to your download directory (usually Downloads) by typing <strong>cd Downloads<\/strong> and pressing enter. Next,\u00a0type <strong>chmod+x CompleteUninstall.sh<\/strong> and press enter. Now type <strong>.\/CompleteUninstall.sh<\/strong> and press enter again.<\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-3834\" class=\"accordions-3834 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;3834&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"3834\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"How do I locate my magicJack Device Serial No?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">How do I locate my magicJack Device Serial No?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>To locate the magicJack Device serial no, please check on the back of the device and look for S\/N it starts with letter A. If in case you are unable to locate the Serial number on the back of the device, please follow either of the method -<\/p>\n<p style=\"font-weight: bold;font-size: 15px\">From Computer:<\/p>\n<ol>\n<li>Connect the device to the computer<\/li>\n<li>Open <strong>Control Panel<\/strong> and select <strong>Device Manager<\/strong><\/li>\n<li>Expand the category <strong>DVD\/CD-RomDrives<\/strong> and look for the heading that says <strong>YMaxCorpmagicJackPlusCD USB Device<\/strong><\/li>\n<li>Right click on that heading then select <strong>Properties<\/strong><\/li>\n<li>Select the <strong>Details<\/strong> tab, then use the dropdown menu to select <strong>Device Instance Path<\/strong><\/li>\n<li>Serial number will be at the end of that string of code<\/li>\n<\/ol>\n<p style=\"font-weight: bold;font-size: 15px\">From the Dialpad:<\/p>\n<ol>\n<li>Connect the device to the computer<\/li>\n<li>Open the dialpad and select <strong>About magicJack.<\/strong> This will display the serial number of the device<\/li>\n<\/ol>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-727\" class=\"accordions-727 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;727&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"727\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"How do I get the dialpad to display on my computer? \">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">How do I get the dialpad to display on my computer? <\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>You must have the magicJack software installed on the computer. Do this by plugging the magicJack device into the computer and installing the software from the device, or via the links below.<\/p>\n<p>To upgrade your dialpad software, please select your device type under the applicable operating system.<\/p>\n<p><a href=\"\/faq\/files\/mj-devices-2.png\" target=\"_blank\" rel=\"noopener\">Click here<\/a>\u00a0to identify your magicJack.<\/p>\n<p>Windows Downloads:<\/p>\n<ul>\n<li><a href=\"https:\/\/upgrades.magicjack.com\/upgrade\/upgrade.exe\">magicJack HOME \/ magicJack GO \/ magicJack EXPRESS \/ magicJack PLUS<\/a><\/li>\n<li><a href=\"https:\/\/upgrades.magicjack.com\/upgrade\/upgr980.exe\">2014 magicJack PLUS<\/a><\/li>\n<li><a href=\"https:\/\/upgrades.magicjack.com\/upgrade\/upgrade.exe\">magicJack<\/a>\u00a0<em>(Not compatible with Windows 10)<\/em><\/li>\n<\/ul>\n<p>Mac Downloads:<\/p>\n<ul>\n<li><a href=\"https:\/\/upgrades.magicjack.com\/upgrade\/upgrade.dmg\">magicJack HOME \/ magicJack GO \/ magicJack EXPRESS \/ magicJack PLUS<\/a><\/li>\n<li><a href=\"https:\/\/upgrades.magicjack.com\/upgrade\/upgr980.dmg\">2014 magicJack PLUS<\/a><\/li>\n<li><a href=\"https:\/\/upgrades.magicjack.com\/upgrade\/upgrade.dmg\">magicJack<\/a><\/li>\n<\/ul>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Setup &#038; Installation Your browser does not support JavaScript! CLOSE Installation Error \u2013 Manual Software Download Indicates there was an error with the automatic installation of your magicJack. To manually install your magicJack, please download the corresponding file for your specific magicJack. Don\u2019t know which type of device you have?\u00a0Click here\u00a0for an identification guide. Windows [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":201,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"index-nav.php","meta":{"footnotes":""},"_links":{"self":[{"href":"\/faq\/wp-json\/wp\/v2\/pages\/257"}],"collection":[{"href":"\/faq\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"\/faq\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"\/faq\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"\/faq\/wp-json\/wp\/v2\/comments?post=257"}],"version-history":[{"count":21,"href":"\/faq\/wp-json\/wp\/v2\/pages\/257\/revisions"}],"predecessor-version":[{"id":4962,"href":"\/faq\/wp-json\/wp\/v2\/pages\/257\/revisions\/4962"}],"up":[{"embeddable":true,"href":"\/faq\/wp-json\/wp\/v2\/pages\/201"}],"wp:attachment":[{"href":"\/faq\/wp-json\/wp\/v2\/media?parent=257"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}