{"id":279,"date":"2020-04-10T23:31:14","date_gmt":"2020-04-10T23:31:14","guid":{"rendered":"\/faq\/?page_id=279"},"modified":"2024-05-17T11:18:16","modified_gmt":"2024-05-17T11:18:16","slug":"magicapp-mobile-devices","status":"publish","type":"page","link":"\/faq\/support\/features-settings\/magicapp-mobile-devices\/","title":{"rendered":"magicApp"},"content":{"rendered":"<div id=\"pl-279\"  class=\"panel-layout\" >\n<div id=\"pg-279-0\"  class=\"panel-grid panel-no-style\"  data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;,&quot;cell_alignment&quot;:&quot;flex-start&quot;}\"  data-ratio=\"1\"  data-ratio-direction=\"right\" >\n<div id=\"pgc-279-0-0\"  class=\"panel-grid-cell\"  data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;,&quot;vertical_alignment&quot;:&quot;auto&quot;}\"  data-weight=\"1\" >\n<div id=\"panel-279-0-0-0\" class=\"so-panel widget widget_custom_html panel-first-child\" data-index=\"0\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;}\" ><div class=\"textwidget custom-html-widget\"><\/div><\/div>\n<div id=\"panel-279-0-0-1\" class=\"so-panel widget widget_custom_html panel-last-child\" data-index=\"1\" data-style=\"{&quot;background_image_attachment&quot;:false,&quot;background_display&quot;:&quot;tile&quot;}\" ><h3 class=\"widget-title\">magicApp<\/h3><div class=\"textwidget custom-html-widget\"><div id=\"accordions-679\" class=\"accordions-679 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;679&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"679\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"Which devices can I use with the magicApp?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">Which devices can I use with the magicApp?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>magicApp is available for iPhone, iPod, iPad and Android smartphones and tablets.<\/p>\n<ul>\n<li>To download magicApp on the App Store, <a href=\"https:\/\/itunes.apple.com\/us\/app\/free-calls-with-magicjack\/id463926997?mt=8\" target=\"_blank\" rel=\"noopener\">click here<\/a>.<\/li>\n<li>To download magicApp on the Google Play store, <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.magicjack&hl=en\" target=\"_blank\" rel=\"noopener\">click here<\/a>.<\/li>\n<\/ul>\n<p>magicApp is currently supported on Android 4.4 or higher and iOS 10 and higher. This is subject to change in future as operating system updates become available.<\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-726\" class=\"accordions-726 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;726&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"726\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"How do I download magicApp?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">How do I download magicApp?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>You can download magicApp from the\u00a0<a href=\"http:\/\/itunes.apple.com\/us\/app\/free-calls-with-magicjack\/id463926997?mt=8\" target=\"top\" rel=\"noopener\">App Store<\/a>\u00a0on your iPhone, iPod or iPad and from\u00a0<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.magicjack&hl=en\" target=\"top\" rel=\"noopener\">Google Play\u00a0<\/a>on your Android Smartphone or tablet. The full name of the app is \u201cmagicApp Calling and Messaging\u201d.<\/p>\n<p><em>Note: If you are downloading on an iPad, you will need to search for apps native to iPhones only.<\/em><\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-251\" class=\"accordions-251 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;251&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"251\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"Why do I miss incoming calls on my iPhone\/iPad\/iPod?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">Why do I miss incoming calls on my iPhone\/iPad\/iPod?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>In order to receive calls on your mobile Apple devices, notifications for magicApp must be enabled.<\/p>\n<p>On your iPhone\/iPad\/iPod Touch:<\/p>\n<ol>\n<li>Navigate to your settings<\/li>\n<li>Select\u00a0<strong>Notifications<\/strong><\/li>\n<li>Select\u00a0<strong>magicApp<\/strong><\/li>\n<li>Ensure the\u00a0<strong>Alert Style<\/strong>\u00a0is set to\u00a0<strong>Notifications<\/strong>, and\u00a0<strong>Sounds<\/strong>\u00a0are set to\u00a0<strong>On<\/strong><\/li>\n<\/ol>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-252\" class=\"accordions-252 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;252&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"252\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"I uninstalled the magicApp from my device and then downloaded it again from iTunes\/Google Play. Why are all my text messages gone?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">I uninstalled the magicApp from my device and then downloaded it again from iTunes\/Google Play. Why are all my text messages gone?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>When you uninstall the app from your device, all message history is deleted along with it.\u00a0<strong>This cannot be restored.<\/strong><\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-254\" class=\"accordions-254 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;254&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"254\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"Why am I not receiving text messages on my magicApp?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">Why am I not receiving text messages on my magicApp?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>Text messaging to your magicJack telephone number must be coming from a 10 digit telephone number. Short codes (like banks and verification codes) will not work with magicApp.<\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-1538\" class=\"accordions-1538 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;1538&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"1538\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"How do I get text messaging?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">How do I get text messaging?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>Text messaging is provided with an active magicJack device subscription.\u00a0 Once you download magicApp from the\u00a0<a href=\"https:\/\/itunes.apple.com\/us\/app\/free-calls-with-magicjack\/id463926997?mt=8\">App Store<\/a>\u00a0or\u00a0<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.magicjack&hl=en\">Google Play<\/a>\u00a0store, simply log in with your account credentials, and you can gain access to text messaging.\u00a0 Within the app navigate to <strong>Messages<\/strong>, look for <strong>Enable SMS<\/strong> on the top right corner and toggle the button to enable text messaging. It may take up to 5 minutes for the change to take effect and have text messaging enabled.<\/p>\n<div>If in case you are having magicJack device subscription with Canadian phone number, you will need to purchase SMS subscription from Companion magicApp. To learn more, please visit <a href=\"\/faq\/support\/billing-payment\/service-phone-number-renewal\/#post_id=5222\">How to renew SMS for Canadian phone number<\/a><\/div>\n<p>Note: For iOS (Apple) your App should be of Version 5.0.15 (2925) & for Android, it needs to be Version 5.0.0.12-b58c817 for you to be able to send\/receive text messages. If you are running an older version, please update your magicApp using App Store\/Play Store.<\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-1539\" class=\"accordions-1539 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;1539&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"1539\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"How much does text messaging cost?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">How much does text messaging cost?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>magicJack device owners having US phone numbers can take advantage of text messaging for no additional cost. magicJack device owners having Canadian phone numbers, need to purchase SMS subscription and it costs $4.99 per year.<\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-1540\" class=\"accordions-1540 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;1540&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"1540\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"How do I send a text message?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">How do I send a text message?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>Within magicApp, navigate to the\u00a0<strong>Messages<\/strong>\u00a0tab, and tap the top-right icon (iOS) or the bottom circular button (Android) to compose your text message.<\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-1541\" class=\"accordions-1541 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;1541&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"1541\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"Do my friends and family need to have magicApp on their phone to receive my text messages?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">Do my friends and family need to have magicApp on their phone to receive my text messages?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>No, you can send and receive text messages to any US & Canadian mobile number.<\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-1542\" class=\"accordions-1542 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;1542&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"1542\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"Can I send text messages to other magicApp users?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">Can I send text messages to other magicApp users?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <div>Yes, you can send text messages to other magicApp users, provided other magicApp users have enabled or subscribed to SMS subscription.<\/div>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-1543\" class=\"accordions-1543 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;1543&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"1543\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"Can I send text messages from my computer?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">Can I send text messages from my computer?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>No, text messaging is only available via the iOS and Android versions of magicApp.<\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-1544\" class=\"accordions-1544 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;1544&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"1544\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"Can I send a group message?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">Can I send a group message?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p style=\"background: white;vertical-align: baseline\">No, you can only send a message to one telephone number at a time.<\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-1545\" class=\"accordions-1545 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;1545&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"1545\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"Can I send a picture\/video message?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">Can I send a picture\/video message?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p style=\"background: white;vertical-align: baseline\">No, picture\/video messages (MMS) are not available.<\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-1814\" class=\"accordions-1814 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;1814&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"1814\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"Customer care page is opened every time when running the App or after an upgrade.\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">Customer care page is opened every time when running the App or after an upgrade.<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>To solve the issue, please perform the following check:<\/p>\n<ol style=\"margin-left: 40px\">\n<li>Press Windows key+R.In the displayed dialog, enter cmd and hit Enter.<\/li>\n<li>In the \u201cCommand line\u201d window, copy and paste the following line: dir \"%USERPROFILE%..\" and hit Enter.<\/li>\n<li>A list of files and folders will be displayed. One of them will be a folder (marked with  in the third column) with the name of the user\u2019s Windows login name. Two last columns will look like this:<br \/>  Test User<br \/>where \u201cTest User\u201d is the user\u2019s Windows login name.<\/li>\n<li>Look for the line without , but with \u201cTest\u201d (the part of the login name preceding the whitespace) as the name. It will be a file, and will have a size column filled, like this:58 Test<\/li>\n<li>In the \u201cCommand line\u201d window, copy and paste the following line: explorer \"%USERPROFILE%..\" and hit Enter.<\/li>\n<li>A Windows Explorer window will open. Find the file from step 4, and rename it. For example, add an underscore to its name.<\/li>\n<\/ol>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-820\" class=\"accordions-820 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;820&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"820\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"Can I use the magicApp on multiple devices?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">Can I use the magicApp on multiple devices?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>For each magicJack Device subscription, you can have only one Companion App. While you can setup the magicApp on multiple devices, you cannot be logged in at the same time on different devices.<\/p>\n<p>You can switch between devices with different Operating System (Android to Apple iOS or vice versa) just by logging in to the required device. By doing so, you will immediately be logged out from the previous device on which you are signed in.<\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-4401\" class=\"accordions-4401 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;4401&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"4401\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"How can I block certain incoming calls while using magicApp?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">How can I block certain incoming calls while using magicApp?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>Yes, call blocking is available with magicApp.<\/p>\n<p>You can easily block up to 99 telephone numbers. When a telephone number on your blocked number list attempts to contact you, they will receive a busy signal, and your phone will not ring.<\/p>\n<p>Note that text messages will also be blocked when originating phone number is added to block list.<\/p>\n<p>If you are using magicApp on Android\/iOS device, you can enable and disable Call blocking from Settings menu in magicApp.<\/p>\n<p>To directly add a Phone number to block list from magicApp, follow below steps:<\/p>\n<ol>\n<li>Login to your magicApp on your Android\/iOS device<\/li>\n<li>Navigate to Call logs tab on the magicApp. Tap on the phone number for <strong>Android<\/strong> or tap on information icon for <strong>iOS<\/strong>, to see the <strong>Call Details<\/strong> screen<\/li>\n<li>On the <strong>Call Details<\/strong> screen, tap on <strong>Block<\/strong> to add that number to block list<\/li>\n<li>To unblock, click on Unblock icon on <strong>Call Details<\/strong> screen or navigate to <strong>Settings<\/strong> menu in magicApp and then check X symbol.<\/li>\n<\/ol>\n<p style=\"font-weight: bold;font-size: 15px\">Editing blocked numbers<\/p>\n<ol>\n<li>Login to your account at <a href=\"https:\/\/my.magicJack.com\/\">my.magicJack.com<\/a><\/li>\n<li>Hover your mouse over the <strong>Call Features<\/strong> tab<\/li>\n<li>Click the <strong>Call Blocking<\/strong> option<\/li>\n<li>Click the <strong>Edit List<\/strong> option to view the full list of blocked numbers<\/li>\n<li><strong>Add or Change a Nickname<\/strong> and click <strong>Update<\/strong><\/li>\n<li><strong>Remove a Number from the Call Block List<\/strong>: Click the \u201c\u2013\u201d (minus) icon in the <strong>Add\/Remove<\/strong> column to remove the associated telephone number.<\/li>\n<\/ol>\n<p style=\"font-weight: bold;font-size: 15px\">Tips for blocking telemarketers<\/p>\n<p>We recommend that you register your magicJack telephone number(s) on the National Do Not Call Registry (found at <a href=\"http:\/\/www.donotcall.gov\/\">www.donotcall.gov<\/a>). The National Do Not Call Registry allows you to opt out of receiving telemarketing. Most telemarketers will not call your number once it has been on the registry for 31 days.<\/p>\n<p>If you continue to receive telemarketing calls after 31 days have passed, you can file a complaint on the <a href=\"http:\/\/www.donotcall.gov\/\">www.donotcall.gov<\/a> website.<\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-4445\" class=\"accordions-4445 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;4445&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"4445\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"Can I dial 911 from magicApp?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">Can I dial 911 from magicApp?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>Yes, we do support 911 calling from magicApp. However, make sure that you are using the updated version of magicApp. To download latest version of magicApp, please visit - the <a href=\"https:\/\/itunes.apple.com\/us\/app\/free-calls-with-magicjack\/id463926997?mt=8\" target=\"_blank\" rel=\"noopener\">Apple Store<\/a> or <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.magicjack&hl=en\" target=\"_blank\" rel=\"noopener\">Google Play Store<\/a>.<\/p>\n<p>To make any changes to 911, navigate to <strong>Settings<\/strong> option on magicApp and look for Emergency dialing (911)<\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-5233\" class=\"accordions-5233 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;5233&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"5233\" itemcount=\"0\"  header_id=\"header-1690817174736\" id=\"header-1690817174736\" style=\"\" class=\"accordions-head head1690817174736 border-none\" toggle-text=\"\" main-text=\"How can I manage call features from magicApp?\">\n                                            <span id=\"accordion-icons-1690817174736\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1690817174736\" class=\"accordions-head-title\">How can I manage call features from magicApp?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1690817174736 mj-accordion-content\">\n                    <div>You can manage call features like voicemail, blocking calls, call forwarding from magicApp without logging into magicJack account website.<\/div>\n<ul>\n<li>Login to magicApp with the user credentials<\/li>\n<li>Navigate to Settings option in magicApp<\/li>\n<li>Look for desired call features you want to manage and follow on screen steps to enable or disable.<\/li>\n<\/ul>\n<p>\u00a0<br \/>\nNote: Call feature settings in magicApp will be available only on Android 12 and higher and iOS 14 or higher versions.<\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":669,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"index-nav.php","meta":{"footnotes":""},"_links":{"self":[{"href":"\/faq\/wp-json\/wp\/v2\/pages\/279"}],"collection":[{"href":"\/faq\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"\/faq\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"\/faq\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"\/faq\/wp-json\/wp\/v2\/comments?post=279"}],"version-history":[{"count":27,"href":"\/faq\/wp-json\/wp\/v2\/pages\/279\/revisions"}],"predecessor-version":[{"id":5422,"href":"\/faq\/wp-json\/wp\/v2\/pages\/279\/revisions\/5422"}],"up":[{"embeddable":true,"href":"\/faq\/wp-json\/wp\/v2\/pages\/669"}],"wp:attachment":[{"href":"\/faq\/wp-json\/wp\/v2\/media?parent=279"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}