{"id":285,"date":"2020-04-11T16:47:26","date_gmt":"2020-04-11T16:47:26","guid":{"rendered":"\/faq\/?page_id=285"},"modified":"2021-05-20T14:05:43","modified_gmt":"2021-05-20T14:05:43","slug":"billing-payment","status":"publish","type":"page","link":"\/faq\/support\/billing-payment\/","title":{"rendered":"Billing & Payment"},"content":{"rendered":"
<\/div><\/div>

Service & Phone Number Renewal<\/h3>
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\n \n <\/i><\/span>\n <\/i><\/span>\n <\/span>\n How do I renew?<\/span>\n <\/div>\n
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You can renew service on any currently active, or recently deactivated device on your account via the Rapid Renewal process or by completing the following steps:<\/p>\n

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    1. Login to your account at my.magicJack.com<\/a><\/li>\n
    2. Select the \u201cAccount\u201d tab at the top of your screen<\/li>\n
    3. Locate the device name you wish to renew and select the \u201cAdd Months\u201d or \u201cClick to Reactivate\u201d link located under the \u201cDevice Status\u201d<\/li>\n
    4. Choose your plan and click \u201cAdd to Cart\u201d<\/li>\n
    5. Enter or select the credit card\/debit card<\/li>\n
    6. Select if you would like to enable the auto-renewal feature for this line<\/li>\n
    7. Enter Agree to the subscriber agreement, you will need to scroll to the bottom of the agreement before you can accept it<\/li>\n
    8. Verify all of the information and select \u201cComplete Order\u201d<\/li>\n<\/ol>\n

      Your service renewal should be immediately reflected; if it is not, please unplug and re-plug in your device.<\/em><\/li>\n<\/ol>\n <\/div>\n <\/div>\n\n\n \n <\/div>\n

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      \n \n <\/i><\/span>\n <\/i><\/span>\n <\/span>\n What is Rapid Renew?<\/span>\n <\/div>\n
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      Rapid Renew allows you to renew your device service subscription without logging into your account.<\/p>\n

      To renew using this new quick and easy wizard, follow these steps:<\/strong><\/p>\n

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      1. Go to www.magicJack.com<\/a>, select Login.\u00a0 On this page you will see an option to start Rapid Renew<\/li>\n
      2. Enter your magicJack phone number and click on Submit. A single use link to buy a renewal for your device will be sent to the primary email address on the account which will be valid for an hour. Follow the instructions given in the email.<\/li>\n
      3. Choose the renewal plan then click CONTINUE TO BILLING.NOTE<\/strong>: Review your phone number, primary email address and renewal date information!<\/li>\n
      4. Enter your credit\/debid card card details then click REVIEW ORDER<\/li>\n
      5. Confirm your selections<\/li>\n
      6. Review the magicJack Subscriber Agreement, select the checkbox then click COMPLETE ORDER<\/li>\n<\/ol>\n

        AS A REMINDER:<\/strong> if you have a premium phone number, such as a Canadian phone number or vanity number, you will need to login to your magicJack account to renew that phone number separately.<\/p>\n <\/div>\n <\/div>\n\n\n \n <\/div>\n

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        \n \n <\/i><\/span>\n <\/i><\/span>\n <\/span>\n How do I renew my premium number?<\/span>\n <\/div>\n
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        What is a premium phone number?<\/p>\n

        Any number that requires an annual fee is considered a premium number. These include the following:<\/p>\n