{"id":329,"date":"2020-04-11T20:45:58","date_gmt":"2020-04-11T20:45:58","guid":{"rendered":"\/faq\/?page_id=329"},"modified":"2020-05-07T18:57:17","modified_gmt":"2020-05-07T18:57:17","slug":"account-management","status":"publish","type":"page","link":"\/faq\/support\/account-management\/","title":{"rendered":"Account Management"},"content":{"rendered":"
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Account Information<\/h3>
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\n \n <\/i><\/span>\n <\/i><\/span>\n <\/span>\n Can I change the name on my magicJack account?<\/span>\n <\/div>\n
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The magicJack Subscriber Agreement Section 8 states, \"Subject to the terms and conditions of this Agreement, the Company grants you a personal, non-transferable, non-assignable, revocable and non-exclusive right to use the Services and the Associated Software on your Device ...\"<\/p>\n

To change the name on an account, we require completion of the magicJack Name Change Request Form<\/a> signed by both the current account holder and the new account holder. For accounts in which the account holder is deceased, we require a legal copy of the original death certificate to be included with the notarized magicJack Name Change Request Form and the account holder signature field to say, decease. Death certificates do not supersede the required notary signature and stamp for the magicJack Name Change Request Form. All forms that do not include the reason for the change request, are incomplete, do not have the accompanying documents, and do not have a legal notary signature and stamp will not be processed.<\/p>\n

Please email the notarized magicJack Name Change Request Form and all the appropriate documents to CustomerServiceMgr@magicJack.com<\/a>, or send it via USPS to:<\/p>\n

magicJack LP
\n931 Village Blvd - Suite 905
\nBox 386
\nWest Palm Beach, FL 33409<\/p>\n

Once the notarized documents has been reviewed, we will let you know if the request can be honored and\/or if additional information is required.<\/p>\n <\/div>\n <\/div>\n\n\n \n <\/div>\n

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\n \n <\/i><\/span>\n <\/i><\/span>\n <\/span>\n If I change my email address, do I need to notify magicJack?<\/span>\n <\/div>\n
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Yes, you will need to login to your account at my.magicJack.com<\/a>, hover over the Account Tab and select Manage Login.\u00a0 Here you will change the account email and password.<\/p>\n <\/div>\n <\/div>\n\n\n \n <\/div>\n

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\n \n <\/i><\/span>\n <\/i><\/span>\n <\/span>\n If I move or travel do I need to notify magicJack?<\/span>\n <\/div>\n
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No, you can use magicJack from anywhere in the world. Bring your magicJack with you when you move, travel, drive or go on vacation. magicJack requires high-speed Internet connection to work.<\/p>\n

Note:<\/strong>\u00a0Please make sure to update your 911 location when you move your magicJack to a new location.<\/p>\n <\/div>\n <\/div>\n\n\n \n <\/div>\n

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\n \n <\/i><\/span>\n <\/i><\/span>\n <\/span>\n What if I lose my magicJack password and\/or email address?<\/span>\n <\/div>\n
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Please\u00a0click here<\/a> and click the \u201cForgot Password?\u201d button.<\/p>\n

You must have your e-mail address\u00a0OR<\/strong>\u00a0phone number to proceed.<\/p>\n

An email with your password will be sent to your registered email address.<\/p>\n <\/div>\n <\/div>\n\n\n \n <\/div>\n            SEE MORE...<\/a>\n<\/div><\/div>

Account Related Activities<\/h3>
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\n \n <\/i><\/span>\n <\/i><\/span>\n <\/span>\n How do I see the calls made on my device(s)?<\/span>\n <\/div>\n
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You can access your recent call logs online by logging into your account at my.magicJack.com<\/a>, hover over Account tab and Select Contacts and Call Logs option.<\/p>\n <\/div>\n <\/div>\n\n\n \n <\/div>\n

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\n \n <\/i><\/span>\n <\/i><\/span>\n <\/span>\n How do I delete or erase the call history?<\/span>\n <\/div>\n
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Via the Desktop App<\/strong><\/p>\n

For individual calls, right-click on the number you wish to remove and select Remove. To remove all calls, right-click on any number and select Removal All Calls.<\/p>\n

\u00a0<\/strong>On the magicApp<\/strong><\/p>\n

Delete as you would your cell phone call log.<\/p>\n <\/div>\n <\/div>\n\n\n \n <\/div>\n

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\n \n <\/i><\/span>\n <\/i><\/span>\n <\/span>\n How do I cancel additional year(s) of paid service?<\/span>\n <\/div>\n
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You may terminate your use of magicJack at any time. Unused subscriptions are not refundable.<\/em><\/strong><\/p>\n

To disable Auto Renewal<\/b> for your magicJack Device subscription:<\/p>\n

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  1. Login to my.magicJack.com<\/a><\/u><\/li>\n
  2. Hover on 'Account' tab<\/li>\n
  3. Click on 'AutoRenew'<\/li>\n
  4. Toggle the Auto Renew button to select 'OFF'<\/li>\n<\/ol>\n <\/div>\n <\/div>\n\n\n \n <\/div>\n            SEE MORE...<\/a><\/div><\/div>

    Phone Number Management<\/h3>
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    \n \n <\/i><\/span>\n <\/i><\/span>\n <\/span>\n Does magicJack offer vanity or custom telephone numbers?<\/span>\n <\/div>\n
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    Yes, we offer vanity or premium telephone numbers.\u00a0 Any number that requires an annual fee is considered a premium number. These include the following:<\/p>\n