{"id":596,"date":"2020-04-17T18:49:32","date_gmt":"2020-04-17T18:49:32","guid":{"rendered":"\/faq\/?page_id=596"},"modified":"2021-05-20T13:58:02","modified_gmt":"2021-05-20T13:58:02","slug":"get-started","status":"publish","type":"page","link":"\/faq\/support\/get-started\/","title":{"rendered":"Get Started"},"content":{"rendered":"
To use a magicJack, you MUST have the following:<\/p>\n
Note:<\/strong> The original (silver box) magicJack is not supported on Windows 8 or Windows 10.<\/p>\n <\/div>\n <\/div>\n\n\n \n <\/div>\n The following Internet services are compatible with magicJack:<\/p>\n A minimum of at least 5 mbps download speed and 3 mbps upload speed is required.<\/p>\n Dial-up and Satellite internet service do not provide enough bandwidth or speed for magicJack to function efficiently.<\/p>\n <\/div>\n <\/div>\n\n\n \n <\/div>\n magicJack is compatible with most analog or digital corded or cordless phones. When plugged into a USB port on your computer, you can use a computer headset.<\/p>\n You can plug a cordless base station into your magicJack and use several cordless handsets throughout your house. However, please do not connect your magicJack to your house\u2019s internal wiring, as that can cause problems with properly sending and receiving calls.<\/p>\n We do not recommend using a phone splitter with the magicJack, as it can cause problems with properly sending and receiving calls.<\/p>\n Note<\/strong>: If your magicJack is plugged into a computer, you might have to use a powered USB hub when using multiple phones in order to generate sufficient power from the USB port.<\/p>\n If you have a computer with a mic and speakers, you can also use it as a speaker phone the same way you would with a traditional telephone. A headset may also be used but is not required.<\/p>\n Each magicJack device provides only one (1) line of service.<\/p>\n <\/div>\n <\/div>\n\n\n \n <\/div>\n magicJack supports Microsoft Windows 8, 8.1, 10, 11 or Mac.<\/p>\n The original magicJack (silver box) does not support Windows 8 & above.<\/p>\n Linux is not supported.<\/p>\n <\/div>\n <\/div>\n\n\n \n <\/div>\n SEE MORE...<\/a>\n<\/div><\/div> You can order magicJack by visiting magicJack.com<\/a> or logging into your account at my.magicJack.com<\/a> and clicking the \u201cShop\u201d tab.<\/p>\n <\/div>\n <\/div>\n\n\n \n <\/div>\n After you plug magicJack in for the very first time. You can begin using your magicJack service within minutes. <\/p>\n <\/div>\n <\/div>\n\n\n \n <\/div>\n To connect with a high-speed modem:<\/p>\n <\/p>\n IMPORTANT<\/strong>: Your computer, tablet, or smartphone MUST be connected to the same network as the magicJack to complete the registration process.<\/p>\n To connect with your computer:<\/p>\n <\/p>\n Yes, once you turn off your magicJack voicemail. To change these settings:<\/p>\n Please refer to your answering machine\u2019s user manual for additional details.<\/p>\n <\/div>\n <\/div>\n\n\n \n <\/div>\n SEE MORE...<\/a><\/div><\/div> From your computer\u2019s softphone (desktop app), click the Vmail<\/strong> button.<\/p>\n From a telephone connected to the magicJack - dial your 10-digit telephone number.<\/p>\n From an any phone not connected to your device:<\/p>\n Yes, magicJack offers Caller ID.<\/p>\n <\/div>\n <\/div>\n\n\n \n <\/div>\n Yes, call blocking is available with magicJack.<\/p>\n You can easily block up to 99 telephone numbers. When a telephone number on your blocked number list attempts to contact you, they will receive a busy signal, and your phone will not ring.<\/p>\n Note that text messages in magicApp will also be blocked when the originating phone number is added to block list.<\/p>\n Adding a new blocked number<\/p>\n OR<\/p>\n If you are using magicApp on Android\/iOS device, you can enable and disable Call blocking from Settings menu in magicApp.<\/p>\n To directly add a Phone number to block list from magicApp, follow below steps:<\/p>\n Editing blocked numbers<\/p>\n Tips for blocking telemarketers<\/p>\n We recommend that you register your magicJack telephone number(s) on the National Do Not Call Registry (found at www.donotcall.gov<\/a>). The National Do Not Call Registry allows you to opt out of receiving telemarketing. Most telemarketers will not call your number once it has been on the registry for 31 days.<\/p>\n If you continue to receive telemarketing calls after 31 days have passed, you can file a complaint on the www.donotcall.gov<\/a> website.<\/p>\n <\/div>\n <\/div>\n\n\n \n <\/div>\n Free US and Canada calling does not include calls to Alaska, the Yukon and Northwest Territories of Canada, or calls to non-8YY calling card, platform, conference, or chat lines, for which additional fees will apply.<\/p>\n magicJack provides low international rates for calls to other countries. Click here<\/a> to search our international rates.<\/p>\n <\/div>\n <\/div>\n\n\n \n <\/div>\n SEE MORE...<\/a><\/div><\/div> No, you do not have to inform your Internet Service Provider (ISP) that you are using magicJack.<\/p>\n <\/div>\n <\/div>\n\n\n \n <\/div>\n No, you do not have to notify magicJack or reconfigure your magicJack when you change your Internet Service Provider (ISP).<\/p>\n <\/div>\n <\/div>\n\n\n \n <\/div>\n Yes, magicJack is a portable device and may be used on multiple computers.<\/p>\n Simply plug your magicJack into the new computer and wait for the software to appear and you will be able to make and receive calls within moments.<\/p>\n Only one magicJack may be used on a computer at a time.<\/p>\n <\/div>\n <\/div>\n\n\n \n <\/div>\n magicJack requires power to function. If your computer, modem and\/or router are not connected to a backup power supply, magicJack will not function.<\/p>\n Your Voicemail will continue to work and save messages in the event of a power outage.<\/p>\n You can download the free magicJack Companion App and continue to make or receive calls on your cellphone.<\/p>\n <\/div>\n <\/div>\n\n\n \n <\/div>\n \n
Set up Your Device<\/h3>
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All the Basics for New Customers<\/h3>
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Using magicJack<\/h3>