{"id":669,"date":"2020-04-18T18:23:14","date_gmt":"2020-04-18T18:23:14","guid":{"rendered":"\/faq\/?page_id=669"},"modified":"2022-11-30T10:58:46","modified_gmt":"2022-11-30T10:58:46","slug":"features-settings","status":"publish","type":"page","link":"\/faq\/support\/features-settings\/","title":{"rendered":"Features &#038; Settings"},"content":{"rendered":"<div id=\"pl-669\"  class=\"panel-layout\" ><div id=\"pg-669-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-669-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-669-0-0-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child\" data-index=\"0\" ><div class=\"textwidget custom-html-widget\"><p><!-- This is to check if the browser supports JavaScript  --><\/p>\n<p><noscript>Your browser does not support JavaScript!<\/noscript><\/p>\n<p>\n<script>\n$(document).ready(function(){\n        $(\".btnCloseClass\").click(function (e){\n                HideMJDevices();\n                e.preventDefault();\n                });\n        });\n\n\nfunction HideMJDevices(){\n    var a = \"img_overlay\";\n    var b = \"img_modal\";\n    $(\"#\" + a + \"\").hide();\n    $(\"#\" + b + \"\").fadeOut(10);\n}\n\nfunction ShowMJDevices(){\n    var a = \"img_overlay\";\n    var b = \"img_modal\";\n    var c = \"img_overlay\";\n    $(\"#\" + a + \"\").show();\n    $(\"#\" + b + \"\").fadeIn(300);\n    $(\"#\" + c + \"\").unbind(\"click\");\n}\n<\/script>\n<\/p>\n<p>\n<style>\n.image_overlay { position: fixed; top: 0%; right: 0; bottom: 0; left: 0; height: 100%; width: 100%; margin: 0; padding: 0; background: #000000; opacity: 100%; filter: alpha(opacity=15); -moz-opacity: .15; z-index: 102; display: none; }\n.image_dialog {padding:15px; display: none; top: 40%; left: 15%; opacity: 100%; position: absolute; width: null; height: null; font-family: Proxima Nova; font-size: 10pt; text-align: center; z-index: 999999; background: rgba(255, 255, 255, 1); border: 2px solid; border-radius: 50px;}\n.btnCloseClass:link {text-decoration: none;}\n.btnCloseClass:visited {text-decoration: underline;}\n.btnCloseClass:hover {text-decoration: underline;}\n<\/style>\n<\/p>\n<div id=\"img_overlay\" class=\"image_overlay\">\n<div id=\"img_modal\" class=\"image_dialog row\" style=\"display: block; text-align: center;\">\n<div class=\"col-md-11\"><img decoding=\"async\" src=\"\/faq\/files\/mj-devices-2.png\" id=\"brand\" alt=\"magicJack\" width=\"600px\" height=\"700px\"><\/div>\n<div class=\"col-md-1\"><a href=\"#\" id=\"btnClose\" style=\"color: blue; text-align: right; font-weight: bold;\" class=\"btnCloseClass\">CLOSE<\/a>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-669-0-0-1\" class=\"widget_text so-panel widget widget_custom_html\" data-index=\"1\" ><h3 class=\"widget-title\">Call Management<\/h3><div class=\"textwidget custom-html-widget\"><div id=\"accordions-805\" class=\"accordions-805 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;805&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"805\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"Does magicJack have traditional \u201cCall Waiting\u201d?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">Does magicJack have traditional \u201cCall Waiting\u201d?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>Yes, magicJack service comes with Call Waiting.<\/p>\n<p>Press the \u201cFLASH\u201d button on your telephone to switch between calls. If you don\u2019t have a flash button on your telephone, tap the hang-up button.<\/p>\n<p>To disable call waiting on Jack, please follow the below steps:<\/p>\n<ol>\n<li>Login to your account at <a href=\"https:\/\/my.magicJack.com\/\">my.magicJack.com<\/a><\/li>\n<li>Hover over the \u201cCall Features\u201d Tab and select \u201cAdvanced\u201d<\/li>\n<li>\u201cCall Waiting\u201d will be the 4th option<\/li>\n<li>Select Edit to see the options to disable the \u201cCall Waiting\u201d feature<\/li>\n<li>Select \u201cDisable Call Waiting\u201d option, once the selection is changed, a save button will appear<\/li>\n<\/ol>\n<p>Note: magicJack does not support caller ID in tandem with call waiting.<\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-806\" class=\"accordions-806 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;806&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"806\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"How do I edit a contact in my contact list?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">How do I edit a contact in my contact list?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>To modify a contact in your contact list, you must use the magicJack softphone (desktop app) while your device is connected to your computer.<\/p>\n<p>Within the softphone (desktop app), right-click on the contact you wish to modify, and select <strong>Edit<\/strong>.<\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-692\" class=\"accordions-692 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;692&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"692\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"Does magicJack offer Caller ID?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">Does magicJack offer Caller ID?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>Yes, magicJack offers Caller ID.<\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-807\" class=\"accordions-807 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;807&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"807\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"How do I set up a conference call?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">How do I set up a conference call?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p style=\"font-weight: bold;font-size: 15px\">Setting Up a Conference Call<\/p>\n<ol>\n<li>Dial 305-848-8888<\/li>\n<li>Select the option to\u00a0<strong>Set up a Conference Call<\/strong>\u00a0and follow the prompts<\/li>\n<\/ol>\n<p>You will create a password, and will be given a 10-digit code.<\/p>\n<p>Distribute the code, time of call, and dial-in number (305-848-8888) to all conference call attendees. You may use the access code for any future conference calls, as well.<\/p>\n<p style=\"font-weight: bold;font-size: 15px\">Joining a Conference Call<\/p>\n<ol>\n<li>Dial 305-848-8888<\/li>\n<li>Select the option to\u00a0<strong>Join a Conference Call<\/strong><\/li>\n<li>Enter the pin provided to you by the conference leader<\/li>\n<\/ol>\n<p style=\"font-weight: bold;font-size: 15px\">Setting Up a Pinless Conference Number<\/p>\n<ol>\n<li>Login to your account at\u00a0<a href=\"https:\/\/my.magicJack.com\/\">my.magicJack.com<\/a>\u00a0<\/li>\n<li>Under the\u00a0<strong>Call Features<\/strong>\u00a0tab, select the\u00a0<strong>Pinless Conference<\/strong>\u00a0option<\/li>\n<li>Under\u00a0<strong>Would you like a FREE number for your own Pinless Conference Room?<\/strong>\u00a0select\u00a0<strong>Yes<\/strong><\/li>\n<li>Select the State, Area Code, and Prefix you would like for your Pinless Conference telephone number<\/li>\n<li>Complete the order for your Free Pinless Conference number<\/li>\n<li>Select the\u00a0<strong>Activate<\/strong>\u00a0button found next to your Pinless Conference number to activate it for use<\/li>\n<\/ol>\n<p>Your first Pinless Conference number is free and will remain available for 30 days from the most recent activity date. Additional Pinless Conference numbers are available for $10 USD (plus Administration Fees).<\/p>\n<p style=\"font-weight: bold;font-size: 15px\">Using Your Pinless Conference Number<\/p>\n<ol>\n<li>Login to your account at\u00a0<a href=\"https:\/\/my.magicJack.com\/\">my.magicJack.com<\/a>\u00a0<\/li>\n<li>Under the\u00a0<strong>Call Features<\/strong>\u00a0tab, select the\u00a0<strong>Pinless Conference<\/strong>\u00a0option<\/li>\n<li>Under your Pinless Conference number, select\u00a0<strong>Manage Attendees<\/strong><\/li>\n<li>Add the attendees you wish to include in your conference call<\/li>\n<li>Have your attendees call your Pinless Conference number. If the number from which they call has been added to your \u201cAttendees\u201d list, they will not need to enter a PIN<\/li>\n<\/ol>\n<p><strong>Note:<\/strong>\u00a0Callers not included in the \u201cAttendees\u201d list will need to enter the PIN listed under the\u00a0<strong>Pinless Conference<\/strong>\u00a0option under the\u00a0<strong>Call Features<\/strong>\u00a0tab. You can edit the conference attendees list to enable or prohibit callers from joining the conference without a PIN.<\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<a href=\"\/faq\/support\/features-settings\/call-management\/\">SEE MORE...<\/a>\n<\/div><\/div><div id=\"panel-669-0-0-2\" class=\"widget_text so-panel widget widget_custom_html\" data-index=\"2\" ><h3 class=\"widget-title\">Voicemail<\/h3><div class=\"textwidget custom-html-widget\"><div id=\"accordions-687\" class=\"accordions-687 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;687&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"687\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"How do I access my voicemail?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">How do I access my voicemail?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>From your computer\u2019s softphone (desktop app), click the <strong>Vmail<\/strong> button.<\/p>\n<p>From a telephone connected to the magicJack - dial your 10-digit telephone number.<\/p>\n<p>From an any phone not connected to your device:<\/p>\n<ol>\n<li>Dial your 10-digit magicJack number<\/li>\n<li>Press the\u00a0<strong>*<\/strong> (star) key while your unavailable message is playing<\/li>\n<li>Enter your password (default is 1234)<\/li>\n<\/ol>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-689\" class=\"accordions-689 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;689&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"689\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"How do I navigate the voicemail menus?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">How do I navigate the voicemail menus?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>Once you have accessed the voicemail system, you will have the following options:<\/p>\n<p><strong>Press 1: Play Messages<\/strong><br \/>Available sub-options:<\/p>\n<ul>\n<li>Press 3: Advanced Options<\/li>\n<li>Press 5: Repeat Message<\/li>\n<li>Press 6: Next Message<\/li>\n<li>Press 7: Delete Message<\/li>\n<li>Press 8: Forward Message<\/li>\n<li>Press 9: Save Message<\/li>\n<\/ul>\n<p><strong>Press 2: Change Folders<\/strong><br \/>Available sub-options:<\/p>\n<ul>\n<li>Press 0: New Messages<\/li>\n<li>Press 1: Old Messages<\/li>\n<li>Press 2: Work Messages<\/li>\n<li>Press 3: Family Messages<\/li>\n<li>Press 4: Friend Messages<\/li>\n<li>Press #: Cancel<\/li>\n<\/ul>\n<p><strong>Press 3: Advanced Options<\/strong><br \/>Available sub-options:<\/p>\n<ul>\n<li>Press 1: Send Reply<\/li>\n<li>Press 3: Message Envelope<\/li>\n<li>Press *: Main Menu<\/li>\n<\/ul>\n<p><strong>Press 0: Mailbox Options<\/strong><br \/>Available sub-options:<\/p>\n<ul>\n<li>Press 1: Record Unavailable Message<\/li>\n<li>Press 2: Record Busy Message<\/li>\n<li>Press 3: Record Name<\/li>\n<li>Press 4: Record Temporary Greeting<\/li>\n<li>Press 5: Change Password<\/li>\n<li>Press *: Main Menu<\/li>\n<\/ul>\n<p><strong>Press *: Help<\/strong><br \/><strong>Press #: Exit<\/strong><\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-688\" class=\"accordions-688 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;688&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"688\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"How do I record my voicemail greeting or name?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">How do I record my voicemail greeting or name?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>There are 4 types of recordings you can set for your magicJack service:<\/p>\n<ul>\n<li>Option 1 \u2013 Unavailable message<\/li>\n<li>Option 2 \u2013 Busy message<\/li>\n<li>Option 3 \u2013 Record your name<\/li>\n<li>Option 4 \u2013 Temporary greeting<\/li>\n<\/ul>\n<p>To set these options via the softphone (desktop app) or the telephone connected to the magicJack device, select the Vmail button then press zero (0) to select one of the above recordings.<\/p>\n<p>From any telephone not connected to the magicJack device, dial your 10 digit magicJack number, press the * (star) key while your unavailable message is playing, then enter your password (default is set at 1234).<\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-816\" class=\"accordions-816 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;816&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"816\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"How do I know I have a new voicemail message on my magicJack?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">How do I know I have a new voicemail message on my magicJack?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>You can set up stutter dial tone through your account portal. With this feature on, you will have a stutter dial tone, instead of a normal dial tone, if you have a new voicemail.<\/p>\n<p>To enable this feature, log into your account at\u00a0<a href=\"https:\/\/my.magicJack.com\/\">my.magicJack.com<\/a>, click on <strong>Call Features<\/strong>, select <strong>Advanced<\/strong>, and check the box for <strong>Voice Message Indicator<\/strong>.<\/p>\n<p>We also send your voicemail to the email address you designate in your account for voicemail in a .wav file format.<\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<a href=\"\/faq\/support\/features-settings\/voicemail\/\">SEE MORE...<\/a><\/div><\/div><div id=\"panel-669-0-0-3\" class=\"widget_text so-panel widget widget_custom_html\" data-index=\"3\" ><h3 class=\"widget-title\">International \/ Long Distance<\/h3><div class=\"textwidget custom-html-widget\"><div id=\"accordions-302\" class=\"accordions-302 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;302&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"302\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"Are there any charges for calls to the US and Canada?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">Are there any charges for calls to the US and Canada?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>Calls are free to the great majority of locations in the US and Canada. Calls to Alaska, the Yukon, and Northwest Territories, and pay-per-minute numbers require prepaid credits. <em>If you feel you are required to purchase prepaid credits for a number that should be free, you can contact <\/em><em>877-846-5066<\/em><em>. We\u2019ll check the number and fix any errors within 2 business days.\u00a0<\/em><\/p>\n<p><strong>To purchase Pre-Paid Credit: <\/strong><a href=\"https:\/\/my.magicjack.com\/\">Click here <\/a>and log into your account using the e-mail address and password you used when you registered your magicJack. Once you have successfully logged in, under the <strong>International\/Prepaid<\/strong> tab, choose the option to <strong>Add\/View Prepaid Balance<\/strong>.<\/p>\n<p>Please visit our <a href=\"\/faq\/saps\/\">Subscriber Agreement <\/a>for current information.<\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-824\" class=\"accordions-824 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;824&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"824\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"Can I call Puerto Rico for free?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">Can I call Puerto Rico for free?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>Yes, the United States, Canada and Puerto Rico are included in our free local and long distance plan.<\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-693\" class=\"accordions-693 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;693&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"693\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"What are the restrictions for long distance calls?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">What are the restrictions for long distance calls?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>Free US and Canada calling does not include calls to Alaska, the Yukon and Northwest Territories of Canada, or calls to non-8YY calling card, platform, conference, or chat lines, for which additional fees will apply.<\/p>\n<p>magicJack provides low international rates for calls to other countries. Click <a href=\"https:\/\/www.magicjack.com\/international\/\">here<\/a> to search our international rates.<\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-825\" class=\"accordions-825 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;825&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"825\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"If my friends and family call me, are they charged for a long distance call?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">If my friends and family call me, are they charged for a long distance call?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>Charges applied to a person calling you depends on their individual calling plan with their current carrier.<\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<a href=\"\/faq\/support\/features-settings\/international-long-distance\/\">SEE MORE...<\/a><\/div><\/div><div id=\"panel-669-0-0-4\" class=\"widget_text so-panel widget widget_custom_html\" data-index=\"4\" ><h3 class=\"widget-title\">Privacy \/ Call Blocking \/ Automated Call Screening<\/h3><div class=\"textwidget custom-html-widget\"><div id=\"accordions-690\" class=\"accordions-690 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;690&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"690\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"Can I block certain incoming calls with magicJack?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">Can I block certain incoming calls with magicJack?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>Yes, call blocking is available with magicJack.<\/p>\n<p>You can easily block up to 99 telephone numbers. When a telephone number on your blocked number list attempts to contact you, they will receive a busy signal, and your phone will not ring.<\/p>\n<p>Note that text messages in magicApp will also be blocked when the originating phone number is added to block list.<\/p>\n<p style=\"font-weight: bold;font-size: 15px\">Adding a new blocked number<\/p>\n<ol>\n<li>Login to your account at <a href=\"https:\/\/my.magicJack.com\/\">my.magicJack.com<\/a><\/li>\n<li>Hover your mouse over the <strong>Call Features<\/strong> tab<\/li>\n<li>Click the <strong>Call Blocking<\/strong> option<\/li>\n<li>Confirm you have enabled Call Blocking (feature is on)<\/li>\n<li>The Call Block List column displays all of your currently-blocked numbers, as well as an option to add additional numbers<\/li>\n<li>To add a number, enter the 10-digit phone number you would like to block<\/li>\n<li>Click <strong>Quick Add<\/strong><\/li>\n<\/ol>\n<p style=\"font-weight: bold;font-size: 15px\">OR<\/p>\n<p>If you are using magicApp on Android\/iOS device, you can enable and disable Call blocking from Settings menu in magicApp.<\/p>\n<p>To directly add a Phone number to block list from magicApp, follow below steps:<\/p>\n<ol>\n<li>Login to your magicApp on your Android\/iOS device<\/li>\n<li>Navigate to Call logs tab on the magicApp. Tap on the phone number for <strong>Android<\/strong> or tap on information icon for <strong>iOS<\/strong>, to see the <strong>Call Details<\/strong> screen<\/li>\n<li>On the <strong>Call Details<\/strong> screen, tap on <strong>Block<\/strong> to add that number to block list<\/li>\n<li>To unblock, click on Unblock icon on  <strong>Call Details<\/strong> screen or navigate to  <strong>Settings<\/strong> menu in magicApp and then check X symbol.<\/li>\n<\/ol>\n<p style=\"font-weight: bold;font-size: 15px\">Editing blocked numbers<\/p>\n<ol>\n<li>Login to your account at <a href=\"https:\/\/my.magicJack.com\/\">my.magicJack.com<\/a><\/li>\n<li>Hover your mouse over the <strong>Call Features<\/strong> tab<\/li>\n<li>Click the <strong>Call Blocking<\/strong> option<\/li>\n<li>Click the <strong>Edit List<\/strong> option to view the full list of blocked numbers<\/li>\n<li><strong>Add or Change a Nickname<\/strong> and click <strong>Update<\/strong><\/li>\n<li><strong>Remove a Number from the Call Block List<\/strong>: Click the \u201c\u2013\u201d (minus) icon in the <strong>Add\/Remove<\/strong> column to remove the associated telephone number.<\/li>\n<\/ol>\n<p style=\"font-weight: bold;font-size: 15px\">Tips for blocking telemarketers<\/p>\n<p>We recommend that you register your magicJack telephone number(s) on the National Do Not Call Registry (found at <a href=\"http:\/\/www.donotcall.gov\/\">www.donotcall.gov<\/a>). The National Do Not Call Registry allows you to opt out of receiving telemarketing. Most telemarketers will not call your number once it has been on the registry for 31 days.<\/p>\n<p>If you continue to receive telemarketing calls after 31 days have passed, you can file a complaint on the <a href=\"http:\/\/www.donotcall.gov\/\">www.donotcall.gov<\/a> website.<\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-834\" class=\"accordions-834 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;834&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"834\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"Is Do Not Disturb available?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">Is Do Not Disturb available?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>No, we do not offer Do Not Disturb.<\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-835\" class=\"accordions-835 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;835&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"835\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"What is Automated Call Screening?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">What is Automated Call Screening?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p style=\"font-weight: bold;font-size: 15px\">Block unwanted calls from automated calling systems, telemarketers and others.<\/p>\n<p>This feature screens ALL non-magicJack callers who dial your magicJack number, including telemarketers and others. Stop nuisance automated dialer services from completing calls to your magicJack phone(s).<\/p>\n<p>When Automated Call Screening is OFF, no filtering of your callers will take place and all calls will ring normally on your magicJack phone(s).<\/p>\n<p>When Automated Call Screening is ON and a non-magicJack caller attempts to call your magicJack phone number listed to the left, the caller will be asked to dial a random one digit number. When calls come from an automated service, it is unlikely the service will provide the requested digit and the call will be disconnected. However, if the caller does push the requested digit within the 12 second window, the call will ring normally on your magicJack phone(s).<\/p>\n<p>While this feature will protect you from many automated calls attempting to sell promotions, it will apply this filter to ALL non-magicJack phone numbers, which may include doctor\u2019s offices, airlines, schools, and more. Please consider this in your decision.<\/p>\n<p style=\"font-weight: bold;font-size: 15px\">To setup Automated Call Screening for your magicJack number:<\/p>\n<ul>\n<li>\n<p>First, log into your account at<\/p>\n<p><a href=\"http:\/\/my.magicJack.com\" target=\"_blank\" rel=\"noopener\">my.magicJack.com<\/a><\/li>\n<li>\n<p>Next, hover over Call Features<\/p>\n<p><img decoding=\"async\" class=\"mj-image-zoom\" src=\"\/faq\/files\/acs-screenshots-1.png\" alt=\"hover your mouse pointer over the Call Features TAB.\" width=\"100%\" height=\"100%\" \/><\/li>\n<li>\n<p>Select Automated Call Screening<\/p>\n<p><img decoding=\"async\" class=\"mj-image-zoom\" src=\"\/faq\/files\/acs-screenshots-2.png\" alt=\"CLICK Automated Call Screening\" width=\"100%\" height=\"100%\" \/><\/li>\n<li>\n<p>Select Click Here To Enable<\/p>\n<p><img decoding=\"async\" class=\"mj-image-zoom\" src=\"\/faq\/files\/acs-screenshots-su1.png\" alt=\"Click the Click Here To Enable link.\" width=\"100%\" height=\"100%\" \/><\/li>\n<li>\n<p>Information about this feature will appear for your convenience. Select Enable<\/p>\n<p><img decoding=\"async\" class=\"mj-image-zoom\" src=\"\/faq\/files\/acs-screenshots-su2.png\" alt=\" click the Enable button \" width=\"100%\" height=\"100%\" \/><\/li>\n<li>\n<p>Finally, toggle the ON \/ OFF switch for Automated Call Screening next to the magicJack number you wish to Activate or Deactivate the service on.<\/p>\n<p><img decoding=\"async\" class=\"mj-image-zoom\" src=\"\/faq\/files\/acs-screenshots-on.png\" width=\"100%\" height=\"100%\" \/><img decoding=\"async\" class=\"mj-image-zoom\" src=\"\/faq\/files\/acs-screenshots-off.png\" width=\"100%\" height=\"100%\" \/><\/li>\n<\/ul>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-836\" class=\"accordions-836 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;836&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"836\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"How do I report abusive calls or scams?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">How do I report abusive calls or scams?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>To report an issue with a magicJack user please send an email to\u00a0<a href=\"mailto:ReportAbuse@magicJack.com\">ReportAbuse@magicJack.com<\/a>.<\/p>\n<p>Please send subpoenas to\u00a0<a href=\"mailto:OfficialGovernment@ymaxcorp.com\">OfficialGovernment@ymaxcorp.com<\/a>\u00a0or via fax to 888-762-2120.<\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<a href=\"\/faq\/support\/features-settings\/privacy\/\">SEE MORE...<\/a><\/div><\/div><div id=\"panel-669-0-0-5\" class=\"widget_text so-panel widget widget_custom_html\" data-index=\"5\" ><h3 class=\"widget-title\">e911<\/h3><div class=\"textwidget custom-html-widget\"><div id=\"accordions-695\" class=\"accordions-695 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;695&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"695\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"Guide to magicJack\u2019s 911 Emergency Service\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">Guide to magicJack\u2019s 911 Emergency Service<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p style=\"font-weight: bold;font-size: 15px\">About magicJack\u2019s 911 Emergency Service<\/p>\n<p>magicJack\u2019s 911 Emergency Service differs from standard 911 service offered on traditional phone lines.<\/p>\n<p><strong>Dialing 9-1-1:<\/strong><\/p>\n<ul>\n<li>Requires prior activation on your part. You must register your current service address and update your registered address if you use your magicJack from a different location.<\/li>\n<li>Will not function during a power or Internet outage.<\/li>\n<li>Will not function if the magicJack device is damaged or disabled.<\/li>\n<li>Is subject to the limitations of the 911 emergency response system where your registered address is located.<\/li>\n<\/ul>\n<p>Please read the\u00a0IMPORTANT ENHANCED 911 DISCLOSURE FOR magicJack CUSTOMERS\u00a0for additional details and important information.<\/p>\n<p><strong>We recommend that you always keep your 911 Emergency Address up-to-date.<\/strong><\/p>\n<p><a name=\"restrictions\"><\/a><\/p>\n<p style=\"font-weight: bold;font-size: 15px\">911 Emergency Service Restrictions<\/p>\n<p>911 Emergency Services are valid for United States and Canadian addresses only:<\/p>\n<ul>\n<li>US addresses require US numbers.<\/li>\n<li>Canadian addresses require Canadian numbers.<\/li>\n<\/ul>\n<p><a name=\"fees\"><\/a><\/p>\n<p style=\"font-weight: bold;font-size: 15px\">911 Emergency Service Fees<\/p>\n<p>Emergency 911 districts in certain jurisdictions request that we send email bills for Emergency 911 (E911) services on their behalf and benefit. magicJack does not profit by collecting pass-through charges for 911 authorities.<\/p>\n<p>Charges are billed annually by email, and may cost anywhere from $6.00 to over $60.00 per year. On average, throughout the country, it will cost around $12.00 a year. Payments remitted are applied to the next service year.<\/p>\n<p>To view your 911 bill and submit payment:<\/p>\n<ol>\n<li>Log in to the\u00a0<a href=\"https:\/\/my.magicJack.com\/\" target=\"_blank\" rel=\"noopener\">my.magicJack.com<\/a>\u00a0portal using the email address and password you used when you registered your magicJack.<\/li>\n<li>Navigate to\u00a0<a href=\"https:\/\/my.magicJack.com\/911.html\" target=\"_blank\" rel=\"noopener\">https:\/\/my.magicJack.com\/911.html<\/a>.<\/li>\n<li>Under the\u00a0<strong>911 Paid<\/strong>\u00a0column, click the\u00a0<strong>Unpaid<\/strong>\u00a0link. You will be brought to a billing page that provides the amount due (based on locality).<\/li>\n<\/ol>\n<p><a name=\"activate\"><\/a><\/p>\n<p style=\"font-weight: bold;font-size: 15px\">How Do I Activate or Update 911 Emergency Service for My magicJack?<\/p>\n<p>During initial device registration, following phone number selection you will be provided with information regarding 911 service, including the option to opt-out if you are a non-US resident.<\/p>\n<p>If you opted out during registration but would now like to enable 911 service, you can do so within the portal:<\/p>\n<ol>\n<li>Log in to the\u00a0<a href=\"https:\/\/my.magicJack.com\/\" target=\"_blank\" rel=\"noopener\">my.magicJack.com<\/a>\u00a0portal using the email address and password you used when you registered your magicJack.<\/li>\n<li>Navigate to\u00a0<strong>Account > 911<\/strong>\u00a0(<a href=\"https:\/\/my.magicJack.com\/911.html\" target=\"_blank\" rel=\"noopener\">https:\/\/my.magicJack.com\/911.html<\/a>).<\/li>\n<li>Click the\u00a0<strong>Enroll<\/strong>\u00a0link.<\/li>\n<\/ol>\n<p>If you are already enrolled, you can update your address within the portal:<\/p>\n<ol type=\"1\">\n<li>Log in to the\u00a0<a href=\"https:\/\/my.magicJack.com\/\" target=\"_blank\" rel=\"noopener\">my.magicJack.com<\/a>\u00a0portal using the email address and password you used when you registered your magicJack.<\/li>\n<li>Navigate to\u00a0<strong>Account > 911<\/strong>\u00a0(<a href=\"https:\/\/my.magicJack.com\/911.html\" target=\"_blank\" rel=\"noopener\">https:\/\/my.magicJack.com\/911.html<\/a>).<\/li>\n<li>Under the\u00a0<strong>Address<\/strong>\u00a0column, click the drop-down and select\u00a0<strong>Add a New Location<\/strong>.<\/li>\n<\/ol>\n<p>Your physical location address is also visible and editable through the softphone (desktop application) installed on your computer.<\/p>\n<p><a name=\"about-address\"><\/a><\/p>\n<p style=\"font-weight: bold;font-size: 15px\">About Your 911 Emergency Service Location Address<\/p>\n<p>We validate each of the civic or physical locations that has been entered.<\/p>\n<p>A color-coded symbol is used to identify the verification status:<\/p>\n<ul>\n<li><strong>RED:<\/strong>\u00a0We cannot identify your physical location. Please ensure the accuracy of the provided information.<\/li>\n<li><strong>BLACK:<\/strong>\u00a0A non-US location has been entered. If a non-US location is entered, no services will respond if you dial 911.<\/li>\n<li><strong>YELLOW:<\/strong>\u00a0We cannot immediately identify your physical location. Verification may take a few days.<\/li>\n<li><strong>GREEN:<\/strong>\u00a0Your physical location address has been verified.<\/li>\n<\/ul>\n<p><a name=\"delete\"><\/a><\/p>\n<p style=\"font-weight: bold;font-size: 15px\">Can I Delete a 911 Emergency Service Location or Disable 911 Service?<\/p>\n<p>Once enabled, 911 service cannot be disabled. You may not delete a 911 Emergency Service location. You may, however, add a new address.<\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-838\" class=\"accordions-838 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;838&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"838\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"IMPORTANT ENHANCED 911 DISCLOSURE FOR magicJack CUSTOMERS\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">IMPORTANT ENHANCED 911 DISCLOSURE FOR magicJack CUSTOMERS<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p style=\"font-weight: bold;font-size: 15px\"><u>Please read and review the following information carefully:<\/u><\/p>\n<p>The Federal Communications Commission (FCC) recently adopted an ENHANCED 911 (E911) VoIP Order that requires some service providers, to inform their customers of any differences between the E911 access capabilities available with their service as compared to the E911 access capability available with traditional telephone service.<\/p>\n<p>magicJack, LP (\u201cmagicJack\u201d) is not obligated to provide E911 service under the recently adapted FCC E911 VoIP Order, but it has chosen to voluntarily offer E911 service where available. There are important differences between magicJack\u2019s E911 service and E911 access capabilities of traditional telephone service. It is important that you understand how these differences affect your ability to access E911 services. For example, in certain circumstances, you may not be able to contact emergency services by dialing 9-1-1 using the magicJack device.<\/p>\n<p>We ask that you carefully read this E911 Disclosure and follow the advice and instructions strictly, for your safety\u2019s sake.<\/p>\n<p>The FCC\u2019s E911 VoIP decision also requires some service providers to obtain and keep a record on file showing that you have received and understood this E911 Disclosure. magicJack appreciates your assistance in our voluntarily E911 service offering by checking the applicable box on the registration screen.<\/p>\n<p>You may obtain a copy of the FCC regulation and accompanying E911 VoIP decision in Docket No. 05-196 at the following link:\u00a0<a href=\"http:\/\/www.fcc.gov\/cgb\/voip911order.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">http:\/\/www.fcc.gov\/cgb\/voip911order.pdf<\/a>.<\/p>\n<p><strong>You should never dial 911\u00a0<\/strong><strong>in a non-emergency situation<\/strong><strong>\u00a0<\/strong><strong>or \u201ctest\u201d your 911 service. Dialing 911, in a non-emergency situation, is a crime and many locales prosecute offenders.<\/strong><\/p>\n<p style=\"font-weight: bold;font-size: 15px\">LIMITATIONS ON ACCESS TO E911 SERVICES<\/p>\n<ol>\n<li>You should consider maintaining an alternate means of contacting E911 services. The magicJack E911 service differs from traditional E911 service. You understand and acknowledge that you should consider having an alternate means of contacting E911 services and inform your magicJack device users of this.<\/li>\n<li>magicJack emergency services may not operate during a power outage. You understand and acknowledge that you may not be able to use your magicJack device to contact E911 services if your power is disrupted. Once power service is restored, you may be required to reset or reconfigure your Internet service before you will be able to use it to contact E911 services. You are responsible for providing an uninterruptible backup power supply to ensure continued operation of electrical equipment, including customer premises equipment necessary to provide Internet service, in the event of a power outage.<\/li>\n<li>magicJack E911 services will not operate if your broadband connection is disrupted. You understand and acknowledge that you will not be able to use your magicJack device to contact E911 services if your broadband connection is disrupted. Once your broadband connection has been restored, you may be required to reset or reconfigure your Internet equipment before you will be able to use the magicJack device to contact E911 services.<\/li>\n<li>magicJack E911 services will not operate unless you register your correct service address with magicJack. You understand and acknowledge that you must provide magicJack with your correct service address in order for E911 services to work. If you notice that the location information identified in your 911 registration section of the magicJack menu is inaccurate, you can correct your service address by going to the magicJack menu and selecting E911.<\/li>\n<li>magicJack E911 services will not operate correctly if you disable, damage or move the magicJack device to another location. If you disable, damage or move the magicJack device to a location other than the service address you provided when it was registered, it will not function. If you wish to move to a new address go to the magicJack menu and select the E911 option, or <a href=\"https:\/\/my.magicjack.com\/call-features-911.html?dat=UKv5ucZSto63OiZn9MS%2B2gU3I7KQJNrTqtk5t7hUQmd%2Fh86L8dJ8u%2BTnlEeYQVMfDjb%2BLeo%3D\" target=\"_top\" rel=\"noopener noreferrer\">click here<\/a>.<\/li>\n<li>magicJack E911 service will not operate outside of the United States and Canada.<\/li>\n<li>magicJack is only able to provide E911 service in cities and towns where the local Public Safety Answering Point, or PSAP, is technically capable of receiving your address information with your E911 call. If the PSAP that serves your area is not equipped to receive your magicJack registered address, you will need to provide the 911 operator with your address information orally.<\/li>\n<\/ol>\n<p>We want to make sure we have given you the tools to keep you, your families and your coworkers safe each time you dial 911.<\/p>\n<p>Please\u00a0<a href=\"https:\/\/my.magicjack.com\/call-features-911.html?dat=UKv5ucZSto63OiZn9MS%2B2gU3I7KQKNrTqtk5t4hUQmd%2Fh8yL8dJ8u%2BTnlEeYQVMfDjb%2BXe0%3D\" target=\"_top\" rel=\"noopener noreferrer\">click here<\/a>\u00a0to register or change\u00a0your 911 address.<\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<a href=\"\/faq\/support\/features-settings\/e911\/\">SEE MORE...<\/a><\/div><\/div><div id=\"panel-669-0-0-6\" class=\"widget_text so-panel widget widget_custom_html\" data-index=\"6\" ><h3 class=\"widget-title\">magicApp<\/h3><div class=\"textwidget custom-html-widget\"><div id=\"accordions-679\" class=\"accordions-679 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;679&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"679\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"Which devices can I use with the magicApp?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">Which devices can I use with the magicApp?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>magicApp is available for iPhone, iPod, iPad and Android smartphones and tablets.<\/p>\n<ul>\n<li>To download magicApp on the App Store, <a href=\"https:\/\/itunes.apple.com\/us\/app\/free-calls-with-magicjack\/id463926997?mt=8\" target=\"_blank\" rel=\"noopener\">click here<\/a>.<\/li>\n<li>To download magicApp on the Google Play store, <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.magicjack&hl=en\" target=\"_blank\" rel=\"noopener\">click here<\/a>.<\/li>\n<\/ul>\n<p>magicApp is currently supported on Android 4.4 or higher and iOS 10 and higher. This is subject to change in future as operating system updates become available.<\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-726\" class=\"accordions-726 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;726&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"726\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"How do I download magicApp?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">How do I download magicApp?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>You can download magicApp from the\u00a0<a href=\"http:\/\/itunes.apple.com\/us\/app\/free-calls-with-magicjack\/id463926997?mt=8\" target=\"top\" rel=\"noopener\">App Store<\/a>\u00a0on your iPhone, iPod or iPad and from\u00a0<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.magicjack&hl=en\" target=\"top\" rel=\"noopener\">Google Play\u00a0<\/a>on your Android Smartphone or tablet. The full name of the app is \u201cmagicApp Calling and Messaging\u201d.<\/p>\n<p><em>Note: If you are downloading on an iPad, you will need to search for apps native to iPhones only.<\/em><\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-251\" class=\"accordions-251 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;251&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"251\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"Why do I miss incoming calls on my iPhone\/iPad\/iPod?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">Why do I miss incoming calls on my iPhone\/iPad\/iPod?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>In order to receive calls on your mobile Apple devices, notifications for magicApp must be enabled.<\/p>\n<p>On your iPhone\/iPad\/iPod Touch:<\/p>\n<ol>\n<li>Navigate to your settings<\/li>\n<li>Select\u00a0<strong>Notifications<\/strong><\/li>\n<li>Select\u00a0<strong>magicApp<\/strong><\/li>\n<li>Ensure the\u00a0<strong>Alert Style<\/strong>\u00a0is set to\u00a0<strong>Notifications<\/strong>, and\u00a0<strong>Sounds<\/strong>\u00a0are set to\u00a0<strong>On<\/strong><\/li>\n<\/ol>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-252\" class=\"accordions-252 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;252&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"252\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"I uninstalled the magicApp from my device and then downloaded it again from iTunes\/Google Play. Why are all my text messages gone?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">I uninstalled the magicApp from my device and then downloaded it again from iTunes\/Google Play. Why are all my text messages gone?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>When you uninstall the app from your device, all message history is deleted along with it.\u00a0<strong>This cannot be restored.<\/strong><\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<a href=\"\/faq\/support\/features-settings\/magicapp-mobile-devices\/\">SEE MORE...<\/a><\/div><\/div><div id=\"panel-669-0-0-7\" class=\"widget_text so-panel widget widget_custom_html panel-last-child\" data-index=\"7\" ><h3 class=\"widget-title\">Compatibility &#038; Other<\/h3><div class=\"textwidget custom-html-widget\"><div id=\"accordions-839\" class=\"accordions-839 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;839&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"839\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"Will magicJack impact my ability to use my computer?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">Will magicJack impact my ability to use my computer?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>You may continue to use your computer programs, as well as go online, while making and receiving telephone calls with magicJack. magicJack uses only a portion of your bandwidth. Of course, the higher the quality and speed of your broadband connection, the better.<\/p>\n<p>magicJack should not cause any of your other programs or applications to shut down\u00a0\u2013 they should remain running in the background, with any data intact.<\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-680\" class=\"accordions-680 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;680&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"680\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"What type of Internet service is compatible with magicJack?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">What type of Internet service is compatible with magicJack?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>The following Internet services are compatible with magicJack:<\/p>\n<ul type=\"disc\">\n<li>Broadband<\/li>\n<li>Cable Internet<\/li>\n<li>DSL<\/li>\n<li>Wi-Fi Network when connected via a computer<\/li>\n<\/ul>\n<p>A minimum of at least 5 mbps download speed and 3 mbps upload speed is required.<\/p>\n<p>Dial-up and Satellite internet service do not provide enough bandwidth or speed for magicJack to function efficiently.<\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-840\" class=\"accordions-840 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;840&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"840\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"How many magicJacks can I use with one Broadband connection?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">How many magicJacks can I use with one Broadband connection?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>You can use several magicJacks with one Broadband connection.<\/p>\n<p>You can only use one magicJack at a time on each computer, but you can have multiple magicJacks plugged into the same router.<\/p>\n<p>If your Broadband connection is weak, the quality of your service may be impaired.<\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n<div id=\"accordions-704\" class=\"accordions-704 accordions\" data-accordions={&quot;lazyLoad&quot;:false,&quot;id&quot;:&quot;704&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\n                    <div class=\"items\" >\n        \n                <div post_id=\"704\" itemcount=\"0\"  header_id=\"header-1585905457343\" id=\"header-1585905457343\" style=\"\" class=\"accordions-head head1585905457343 border-none\" toggle-text=\"\" main-text=\"Does my computer need to be on in order to make or receive calls, receive voicemails, or forward calls?\">\n                                            <span id=\"accordion-icons-1585905457343\" class=\"accordion-icons\">\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"mj-plus-circle\"><\/i><\/span>\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"mj-minus-circle\"><\/i><\/span>\n                        <\/span>\n                        <span id=\"header-text-1585905457343\" class=\"accordions-head-title\">Does my computer need to be on in order to make or receive calls, receive voicemails, or forward calls?<\/span>\n                                    <\/div>\n                <div class=\"accordion-content content1585905457343 mj-accordion-content\">\n                    <p>Most versions of magicJack can be connected directly to your modem or router, eliminating the need to have your computer on in order to make or receive calls.<\/p>\n<p>If your magicJack is plugged into your computer, the computer must be on to make or receive calls.<\/p>\n                <\/div>\n            <\/div>\n\n\n    \n                <\/div>\n&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<a href=\"\/faq\/support\/features-settings\/compatibility-other-features\/\">SEE MORE...<\/a><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Your browser does not support JavaScript! CLOSE Call Management Does magicJack have traditional \u201cCall Waiting\u201d? Yes, magicJack service comes with Call Waiting. Press the \u201cFLASH\u201d button on your telephone to switch between calls. If you don\u2019t have a flash button on your telephone, tap the hang-up button. To disable call waiting on Jack, please follow [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":12,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"index-nav.php","meta":{"footnotes":""},"_links":{"self":[{"href":"\/faq\/wp-json\/wp\/v2\/pages\/669"}],"collection":[{"href":"\/faq\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"\/faq\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"\/faq\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"\/faq\/wp-json\/wp\/v2\/comments?post=669"}],"version-history":[{"count":40,"href":"\/faq\/wp-json\/wp\/v2\/pages\/669\/revisions"}],"predecessor-version":[{"id":4966,"href":"\/faq\/wp-json\/wp\/v2\/pages\/669\/revisions\/4966"}],"up":[{"embeddable":true,"href":"\/faq\/wp-json\/wp\/v2\/pages\/12"}],"wp:attachment":[{"href":"\/faq\/wp-json\/wp\/v2\/media?parent=669"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}