{"id":715,"date":"2020-04-19T18:30:33","date_gmt":"2020-04-19T18:30:33","guid":{"rendered":"\/faq\/?page_id=715"},"modified":"2020-05-18T00:50:29","modified_gmt":"2020-05-18T00:50:29","slug":"all-the-basics-for-new-customers","status":"publish","type":"page","link":"\/faq\/support\/get-started\/all-the-basics-for-new-customers\/","title":{"rendered":"All the Basics for New Customers"},"content":{"rendered":"
<\/div><\/div>

All the Basics for New Customers<\/h3>
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\n \n <\/i><\/span>\n <\/i><\/span>\n <\/span>\n How do I access my voicemail?<\/span>\n <\/div>\n
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From your computer\u2019s softphone (desktop app), click the Vmail<\/strong> button.<\/p>\n

From a telephone connected to the magicJack - dial your 10-digit telephone number.<\/p>\n

From an any phone not connected to your device:<\/p>\n

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  1. Dial your 10-digit magicJack number<\/li>\n
  2. Press the\u00a0*<\/strong> (star) key while your unavailable message is playing<\/li>\n
  3. Enter your password (default is 1234)<\/li>\n<\/ol>\n <\/div>\n <\/div>\n\n\n \n <\/div>\n
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    \n \n <\/i><\/span>\n <\/i><\/span>\n <\/span>\n Does magicJack offer Caller ID?<\/span>\n <\/div>\n
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    Yes, magicJack offers Caller ID.<\/p>\n <\/div>\n <\/div>\n\n\n \n <\/div>\n

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    \n \n <\/i><\/span>\n <\/i><\/span>\n <\/span>\n Can I block certain incoming calls with magicJack?<\/span>\n <\/div>\n
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    Yes, call blocking is available with magicJack.<\/p>\n

    You can easily block up to 99 telephone numbers. When a telephone number on your blocked number list attempts to contact you, they will receive a busy signal, and your phone will not ring.<\/p>\n

    Note that text messages in magicApp will also be blocked when the originating phone number is added to block list.<\/p>\n

    Adding a new blocked number<\/p>\n

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    1. Login to your account at my.magicJack.com<\/a><\/li>\n
    2. Hover your mouse over the Call Features<\/strong> tab<\/li>\n
    3. Click the Call Blocking<\/strong> option<\/li>\n
    4. Confirm you have enabled Call Blocking (feature is on)<\/li>\n
    5. The Call Block List column displays all of your currently-blocked numbers, as well as an option to add additional numbers<\/li>\n
    6. To add a number, enter the 10-digit phone number you would like to block<\/li>\n
    7. Click Quick Add<\/strong><\/li>\n<\/ol>\n

      OR<\/p>\n

      If you are using magicApp on Android\/iOS device, you can enable and disable Call blocking from Settings menu in magicApp.<\/p>\n

      To directly add a Phone number to block list from magicApp, follow below steps:<\/p>\n

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      1. Login to your magicApp on your Android\/iOS device<\/li>\n
      2. Navigate to Call logs tab on the magicApp. Tap on the phone number for Android<\/strong> or tap on information icon for iOS<\/strong>, to see the Call Details<\/strong> screen<\/li>\n
      3. On the Call Details<\/strong> screen, tap on Block<\/strong> to add that number to block list<\/li>\n
      4. To unblock, click on Unblock icon on Call Details<\/strong> screen or navigate to Settings<\/strong> menu in magicApp and then check X symbol.<\/li>\n<\/ol>\n

        Editing blocked numbers<\/p>\n

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        1. Login to your account at my.magicJack.com<\/a><\/li>\n
        2. Hover your mouse over the Call Features<\/strong> tab<\/li>\n
        3. Click the Call Blocking<\/strong> option<\/li>\n
        4. Click the Edit List<\/strong> option to view the full list of blocked numbers<\/li>\n
        5. Add or Change a Nickname<\/strong> and click Update<\/strong><\/li>\n
        6. Remove a Number from the Call Block List<\/strong>: Click the \u201c\u2013\u201d (minus) icon in the Add\/Remove<\/strong> column to remove the associated telephone number.<\/li>\n<\/ol>\n

          Tips for blocking telemarketers<\/p>\n

          We recommend that you register your magicJack telephone number(s) on the National Do Not Call Registry (found at www.donotcall.gov<\/a>). The National Do Not Call Registry allows you to opt out of receiving telemarketing. Most telemarketers will not call your number once it has been on the registry for 31 days.<\/p>\n

          If you continue to receive telemarketing calls after 31 days have passed, you can file a complaint on the www.donotcall.gov<\/a> website.<\/p>\n <\/div>\n <\/div>\n\n\n \n <\/div>\n

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          \n \n <\/i><\/span>\n <\/i><\/span>\n <\/span>\n What are the restrictions for long distance calls?<\/span>\n <\/div>\n
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          Free US and Canada calling does not include calls to Alaska, the Yukon and Northwest Territories of Canada, or calls to non-8YY calling card, platform, conference, or chat lines, for which additional fees will apply.<\/p>\n

          magicJack provides low international rates for calls to other countries. Click here<\/a> to search our international rates.<\/p>\n <\/div>\n <\/div>\n\n\n \n <\/div>\n

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          \n \n <\/i><\/span>\n <\/i><\/span>\n <\/span>\n How much do International calls cost?<\/span>\n <\/div>\n
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          magicJack provides low international rates for calls to all countries outside of the US and Canada. You can easily search our rates\u00a0here<\/a>.<\/p>\n <\/div>\n <\/div>\n\n\n \n <\/div> \n

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          \n \n <\/i><\/span>\n <\/i><\/span>\n <\/span>\n How do I purchase credits for International calling?<\/span>\n <\/div>\n
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          Credits can be purchased by logging in to the\u00a0my.magicJack.com<\/a> portal using the email address and password you used when you registered your magicJack. Credits are purchased and applied to the app or device selected when purchasing.<\/p>\n

          Note:<\/strong>\u00a0International prepaid credits expire six (6) months after the date of purchase.<\/strong><\/p>\n <\/div>\n <\/div>\n\n\n \n <\/div> \n

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          \n \n <\/i><\/span>\n <\/i><\/span>\n <\/span>\n Can I make calls to countries outside the US and Canada with magicJack?<\/span>\n <\/div>\n
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          Yes, you can call almost anywhere in the world:<\/p>\n