{"id":718,"date":"2020-04-19T18:33:02","date_gmt":"2020-04-19T18:33:02","guid":{"rendered":"\/faq\/?page_id=718"},"modified":"2020-05-10T18:04:39","modified_gmt":"2020-05-10T18:04:39","slug":"using-magicjack","status":"publish","type":"page","link":"\/faq\/support\/get-started\/using-magicjack\/","title":{"rendered":"Using magicJack"},"content":{"rendered":"
<\/div><\/div>

Using magicJack<\/h3>
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\n \n <\/i><\/span>\n <\/i><\/span>\n <\/span>\n Do I have to inform my Internet Service Provider (ISP) that I am using magicJack?<\/span>\n <\/div>\n
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No, you do not have to inform your Internet Service Provider (ISP) that you are using magicJack.<\/p>\n <\/div>\n <\/div>\n\n\n \n <\/div>\n

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\n \n <\/i><\/span>\n <\/i><\/span>\n <\/span>\n Do I need to notify magicJack if I change Internet Service Provider (ISP)?<\/span>\n <\/div>\n
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No, you do not have to notify magicJack or reconfigure your magicJack when you change your Internet Service Provider (ISP).<\/p>\n <\/div>\n <\/div>\n\n\n \n <\/div>\n

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\n \n <\/i><\/span>\n <\/i><\/span>\n <\/span>\n Can I move my magicJack between different computers?<\/span>\n <\/div>\n
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Yes, magicJack is a portable device and may be used on multiple computers.<\/p>\n

Simply plug your magicJack into the new computer and wait for the software to appear and you will be able to make and receive calls within moments.<\/p>\n

Only one magicJack may be used on a computer at a time.<\/p>\n <\/div>\n <\/div>\n\n\n \n <\/div>\n

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\n \n <\/i><\/span>\n <\/i><\/span>\n <\/span>\n What happens during a power outage?<\/span>\n <\/div>\n
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magicJack requires power to function. If your computer, modem and\/or router are not connected to a backup power supply, magicJack will not function.<\/p>\n

Your Voicemail will continue to work and save messages in the event of a power outage.<\/p>\n

You can download the free magicJack Companion App and continue to make or receive calls on your cellphone.<\/p>\n <\/div>\n <\/div>\n\n\n \n <\/div>\n

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\n \n <\/i><\/span>\n <\/i><\/span>\n <\/span>\n Does my computer need to be on in order to make or receive calls, receive voicemails, or forward calls?<\/span>\n <\/div>\n
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Most versions of magicJack can be connected directly to your modem or router, eliminating the need to have your computer on in order to make or receive calls.<\/p>\n

If your magicJack is plugged into your computer, the computer must be on to make or receive calls.<\/p>\n <\/div>\n <\/div>\n\n\n \n <\/div>\n

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\n \n <\/i><\/span>\n <\/i><\/span>\n <\/span>\n What Caller ID information will I see for incoming calls?<\/span>\n <\/div>\n
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magicJack displays the phone number of the person calling you. Caller ID Name (CNAM), which displays the name associated with the inbound phone number, is not currently a supported feature.<\/p>\n

Besides the phone number, you may also see Scam Likely<\/b> when the incoming call comes from an unverified source. Calls that come from a verified source may also be indicated as Verified<\/b>.<\/p>\n <\/div>\n <\/div>\n\n\n \n <\/div>\n

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\n \n <\/i><\/span>\n <\/i><\/span>\n <\/span>\n What Caller ID information will other people see when I call them?<\/span>\n <\/div>\n
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Other parties with Caller ID enabled will see your name, as entered during registration, or name updates you have made using\u00a0my.magicJack.com<\/a>.<\/p>\n

Important:<\/p>\n