{"id":870,"date":"2020-04-20T02:21:29","date_gmt":"2020-04-20T02:21:29","guid":{"rendered":"\/faq\/?page_id=870"},"modified":"2021-07-02T08:46:45","modified_gmt":"2021-07-02T08:46:45","slug":"privacy","status":"publish","type":"page","link":"\/faq\/support\/features-settings\/privacy\/","title":{"rendered":"Privacy \/ Call Blocking \/ Automated Call Screening"},"content":{"rendered":"
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Privacy \/ Call Blocking \/ Automated Call Screening<\/h3>
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\n \n <\/i><\/span>\n <\/i><\/span>\n <\/span>\n Can I block certain incoming calls with magicJack?<\/span>\n <\/div>\n
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Yes, call blocking is available with magicJack.<\/p>\n

You can easily block up to 99 telephone numbers. When a telephone number on your blocked number list attempts to contact you, they will receive a busy signal, and your phone will not ring.<\/p>\n

Note that text messages in magicApp will also be blocked when the originating phone number is added to block list.<\/p>\n

Adding a new blocked number<\/p>\n

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  1. Login to your account at my.magicJack.com<\/a><\/li>\n
  2. Hover your mouse over the Call Features<\/strong> tab<\/li>\n
  3. Click the Call Blocking<\/strong> option<\/li>\n
  4. Confirm you have enabled Call Blocking (feature is on)<\/li>\n
  5. The Call Block List column displays all of your currently-blocked numbers, as well as an option to add additional numbers<\/li>\n
  6. To add a number, enter the 10-digit phone number you would like to block<\/li>\n
  7. Click Quick Add<\/strong><\/li>\n<\/ol>\n

    OR<\/p>\n

    If you are using magicApp on Android\/iOS device, you can enable and disable Call blocking from Settings menu in magicApp.<\/p>\n

    To directly add a Phone number to block list from magicApp, follow below steps:<\/p>\n

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    1. Login to your magicApp on your Android\/iOS device<\/li>\n
    2. Navigate to Call logs tab on the magicApp. Tap on the phone number for Android<\/strong> or tap on information icon for iOS<\/strong>, to see the Call Details<\/strong> screen<\/li>\n
    3. On the Call Details<\/strong> screen, tap on Block<\/strong> to add that number to block list<\/li>\n
    4. To unblock, click on Unblock icon on Call Details<\/strong> screen or navigate to Settings<\/strong> menu in magicApp and then check X symbol.<\/li>\n<\/ol>\n

      Editing blocked numbers<\/p>\n

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      1. Login to your account at my.magicJack.com<\/a><\/li>\n
      2. Hover your mouse over the Call Features<\/strong> tab<\/li>\n
      3. Click the Call Blocking<\/strong> option<\/li>\n
      4. Click the Edit List<\/strong> option to view the full list of blocked numbers<\/li>\n
      5. Add or Change a Nickname<\/strong> and click Update<\/strong><\/li>\n
      6. Remove a Number from the Call Block List<\/strong>: Click the \u201c\u2013\u201d (minus) icon in the Add\/Remove<\/strong> column to remove the associated telephone number.<\/li>\n<\/ol>\n

        Tips for blocking telemarketers<\/p>\n

        We recommend that you register your magicJack telephone number(s) on the National Do Not Call Registry (found at www.donotcall.gov<\/a>). The National Do Not Call Registry allows you to opt out of receiving telemarketing. Most telemarketers will not call your number once it has been on the registry for 31 days.<\/p>\n

        If you continue to receive telemarketing calls after 31 days have passed, you can file a complaint on the www.donotcall.gov<\/a> website.<\/p>\n <\/div>\n <\/div>\n\n\n \n <\/div>\n

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        \n \n <\/i><\/span>\n <\/i><\/span>\n <\/span>\n Is Do Not Disturb available?<\/span>\n <\/div>\n
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        No, we do not offer Do Not Disturb.<\/p>\n <\/div>\n <\/div>\n\n\n \n <\/div>\n

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        \n \n <\/i><\/span>\n <\/i><\/span>\n <\/span>\n What is Automated Call Screening?<\/span>\n <\/div>\n
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        Block unwanted calls from automated calling systems, telemarketers and others.<\/p>\n

        This feature screens ALL non-magicJack callers who dial your magicJack number, including telemarketers and others. Stop nuisance automated dialer services from completing calls to your magicJack phone(s).<\/p>\n

        When Automated Call Screening is OFF, no filtering of your callers will take place and all calls will ring normally on your magicJack phone(s).<\/p>\n

        When Automated Call Screening is ON and a non-magicJack caller attempts to call your magicJack phone number listed to the left, the caller will be asked to dial a random one digit number. When calls come from an automated service, it is unlikely the service will provide the requested digit and the call will be disconnected. However, if the caller does push the requested digit within the 12 second window, the call will ring normally on your magicJack phone(s).<\/p>\n

        While this feature will protect you from many automated calls attempting to sell promotions, it will apply this filter to ALL non-magicJack phone numbers, which may include doctor\u2019s offices, airlines, schools, and more. Please consider this in your decision.<\/p>\n

        To setup Automated Call Screening for your magicJack number:<\/p>\n