Instructions

To change the name on an account, we require completion of the magicJack Name Change Request Form signed by both the current account holder and the new account holder. For accounts in which the account holder is deceased, we require a legal copy of the original death certificate to be included with the notarized magicJack Name Change Request Form and the account holder signature field to say, decease. Death certificates do not supersede the required notary signature and stamp for the magicJack Name Change Request Form. All forms that do not include the reason for the change request, are incomplete, do not have the accompanying documents, and do not have a legal notary signature and stamp will not be processed.

Please email the notarized form to CustomerServiceMgr@magicJack.com, or send it via USPS to:
magicJack
931 Village Blvd – Ste 905
Box No. 386
West Palm Beach, FL 33409

Once the notarized document has been reviewed, we will let you know if the request can be honored and/or if additional information is required.