Contact Customer Care

Sales and Renewal

If you would like to purchase a magicJack or renew your subscription, call us at

1-800-magicJack (1-800-624-4252)

Hours 9AM - 6PM

Billing/Customer Service

To contact Billing and Customer Service, call us at

1-844-866-2442 Within US/CAN

1-561-594-9925 Outside US/CAN

Hours M-F 9AM - 7PM

Technical Support

magicJack requires an Internet connection. Be sure to check that your Internet is working properly when experiencing issues using magicJack.

Click the button below to contact Technical Support.

Live Help

Hours M-F 9AM - 9:30PM; Sat-Sun 9AM - 8PM

If the button above does not properly bring up a chat window, click here.

To subscribe to magicJack Concierge for phone-based Premium Support, click here.

NOTE: To ensure customer account security, all existing customers will be required to verify account information including:

   • Full name on the account
   • magicJack telephone number
   • Complete billing address
   • Primary email address on the account

These details are available by logging into

Corporate Office

931 Village Blvd – Ste 905
Box No. 386
West Palm Beach, FL 33409

Report SPAM/Abuse/Blocking

To report an issue with a magicJack user, please send an email to:
magicJack representatives do not ask for passwords or require customers to pay separately for contacting Customer Care.

To report suspicious activity by third parties please email us at

To report any inbound call screening/blocking issues, please send an email to with specific details for investigation.