Send Customer Care an Inquiry

Fill out the form completely and click the SUBMIT button when you are done.
Fields lined in red are required. All other fields are optional.

Do you have an account?
Please choose a reason for contacting us:
First and Last Name (as it appears on your account.)
Primary Email Address (A response will be sent to this address.)
magicJack Phone Number (Enter numbers only: don’t include spaces or special characters.)
Billing Address
I have a question about..

What is your question? (Please provide as much detail as possible):
Error Message [if any]:
Operating System: [if applicable]:     

Browser: [if applicable]:     


To ensure customer account security, all existing customers will be required to verify account information including:

• Full name on the account
• magicJack telephone number
• Complete billing address
• Primary email address on the account

These details are available by logging into

Contact Customer Care

Sales and Renewal

If you would like to purchase a magicJack or renew your subscription, call us at

1-800-magicJack (1-800-624-4252)

Hours 9AM - 6PM

Billing/Customer Service

To contact Billing and Customer Service, call us at

1-844-866-2442 Within US/CAN

1-561-594-9925 Outside US/CAN

Hours M-F 9AM - 7PM

Technical Support

magicJack requires an Internet connection. Be sure to check that your Internet is working properly when experiencing issues using magicJack.

Click the button below to contact Technical Support.

Live Help

Hours M-F 9AM - 9:30PM; Sat-Sun 9AM - 8PM

If the button above does not properly bring up a chat window, click here.

To subscribe to magicJack Concierge for unlimited, phone-based Premium Support, click here.

Corporate Office

931 Village Blvd – Ste 905
Box No. 386
West Palm Beach, FL 33409

Report SPAM/Abuse

To report an issue with a magicJack user, please send an email to:
magicJack representatives do not ask for passwords or require customers to pay separately for contacting Customer Care. To report suspicious activity by third parties please email us at