Contact Customer Care

Sales and Renewal

If you would like to purchase a magicJack or renew your subscription, call us at

1-800-magicJack (1-800-624-4252)

Hours M-F 9AM - 9PM; Sat-Sun 9AM - 6PM EST

Billing/Customer Service

For Billing and Customer Service,

Click the button below for assistance via Chat.


Or call

1-844-866-2442 Within US/CAN

1-561-594-9925 Outside US/CAN

Hours M-F 9AM - 7PM EST

Technical Support

magicJack requires an Internet connection. Be sure to check that your Internet is working properly when experiencing issues using magicJack.

Click the button below for assistance via Chat.


* Alex, the automated chatbot, is available 24/7 while Live Technical Support is available during M-F 9AM-9PM & Sat-Sun 10AM-7PM

Or Click here to reach our Technical Support via Email

magicJack representatives do not ask for passwords or require customers to pay separately for contacting Customer Care.


NOTE: To ensure customer account security, all existing customers will be required to verify account information including:
• Full name on the account
• magicJack telephone number
• Complete billing address
• Primary email address on the account
These details are available by logging into

Corporate Office

931 Village Blvd – Ste 905
Box No. 386
West Palm Beach, FL 33409

Report Spam/Abuse/Blocking

To report an issue with a magicJack user, please send an email to:

To report suspicious activity by third parties please email us at

To report any inbound call screening/blocking issues, please click here.