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Canadian 911

magicJack offers a form of 9-1-1 service that is similar to traditional 9-1-1 (911) service but has some important differences and limitations when compared with enhanced 9-1-1 service (E911) available in certain locations in conjunction with traditional telephone service.  With both traditional 9-1-1 and E911 service, your call is sent directly to the nearest emergency response centre.  In addition, with E911 service, your callback number and address are visible to the emergency response centre call–taker.  With magicJack’s 9-1-1 service, our third-party operators route your call to the proper emergency services agency anywhere in the country using the 9-1-1 network, but your phone number and location are not visible to the emergency response centre call-taker. You should be prepared to provide or confirm your address and call-back number with the operator.  Do not hang up unless told directly to do so and if disconnected, dial 9-1-1 again.

You should ensure your location information, when registered with magicJack, is kept current at all times.  In case you are not able to speak during the 911 call, the call taker will dispatch emergency response vehicles to your last registered address. Remember that you need to update this information if you move your device to a different location and/or if you add a new line to your account. Your 9-1-1 service is activated when you subscribe to magicJack service.

Remember that the 9-1-1 service will not function in the event of a power or broadband outage or if your broadband, ISP or magicJack service is suspended or terminated.

You should inform any household residents, guests and other persons who may be present at the physical location where you use the magicJack service of the important differences in, and limitations of, VoIP 9-1-1 service as compared with  E911 service, as set out above.

We limit our liability to you in respect of our 9-1-1 service as we do not have any control over whether, or the manner in which, calls using our 9-1-1 service are answered or addressed by any local emergency response centre and we rely on third parties to assist us in routing 9-1-1 calls to local emergency response centres and third party call centres.  Prior to subscribing to magicJack service, you must review the full text of applicable limitations of liability set out in the Subscriber Agreement available at