Canadian Subscriber information

Subscriber Agreement | Privacy Policy | 911 | Complaints / CCTS  | Accessibility Feedback988 Announcement

Canadian Inquiries

The Company will research and respond to your inquiry within seven business days. Please provide the following information so that we may investigate your inquiry efficiently.

For your convenience click on the link below if you wish to file a complaint with the CCTS as well.


magicJack Customer Service

Commission for Complaints for Telecom-television Services (CCTS) is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV Services, and complaints of small business customers about their telecom service, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, you may visit its website at or call toll-free at 1-888-221-1687.