Account Information

Can I change the name on my magicJack account?

The magicJack Subscriber Agreement Section 8 states, "Subject to the terms and conditions of this Agreement, the Company grants you a personal, non-transferable, non-assignable, revocable and non-exclusive right to use the Services and the Associated Software on your Device ..."

To change the name on an account we require completion of the Name Change Request Form signed by both the current account holder and the new account holder. The form must be notarized and include the reason for the change request.

Please email the notarized form to CustomerServiceMgr@magicJack.com, or send it via USPS to:

magicJack LP
931 Village Blvd - Suite 905
Box 386
West Palm Beach, FL 33409

Once the notarized document has been reviewed, we will let you know if the request can be honored and/or if additional information is required.

If I change my email address, do I need to notify magicJack?

Yes, you will need to login to your account at my.magicJack.com, hover over the Account Tab and select Manage Login.  Here you will change the account email and password.

If I move or travel do I need to notify magicJack?

No, you can use magicJack from anywhere in the world. Bring your magicJack with you when you move, travel, drive or go on vacation. magicJack requires high-speed Internet connection to work.

Note: Please make sure to update your 911 location when you move your magicJack to a new location.

What if I lose my magicJack password and/or email address?

Please click here and click the “Forgot Password?” button.

You must have your e-mail address OR phone number to proceed.

An email with your password will be sent to your registered email address.

Where do I find my magicJack Account ID or AccountId?

To locate magicJack Account ID, please log into magicJack account portal at https://my.magicJack.com/ and then click on Account tab and look for AccountID.