magicApp Paid Subscription

What is the magicApp Paid App Subscription?

Beginning in February 2021 magicJack is now offering a mobile app subscription only service to new users to download and subscribe to mobile app calling services. Service will be available to existing magicJack customers in April 2021.

This subscription is only available as a monthly recurring service available via the Apple Store or Google Play Store. Once signed up, users can select the type of service (incoming, outgoing or both) as well as text messaging feature.

Note – payment is made via your Apple or Google store accounts and not via the website

What features are available on the magicApp Paid App Subscription?

Features include:

  • Send and receive unlimited text messages to an U.S. Mobile Number
  • Free worldwide calling magicApp-to-magicApp and magicApp-to-magicJack
  • Never use mobile carrier minutes when using the app on WIFI
  • Voicemail
  • Call Waiting
  • Option to purchase low-cost International Prepaid Credits
How is the Paid App Subscription different from the Companion App?

The Paid App subscription does not require an active magicJack device service subscription. 

The Companion App is a free app that requires an active magicJack device service subscription to use.

Can I change my Paid App Subscription?

Yes, you can change your subscription at any time on your mobile device by going to your Apple or Google account, selecting manage subscriptions and make any needed changes there.

You cannot edit or change your service on your magicJack account site ( or with customer service, the subscriptions are managed exclusively with your device account (Apple or Google).

Can I port my number to a Paid App Subscription?

No, the Paid App subscription provides a free U.S. telephone number for use with the service.

Can I get a Custom, Vanity or Canadian Number with the Paid App Subscription?

No, the Paid App subscription allows the user to select a U.S. free telephone number only. 

Why am I not receiving text messages on my magicApp?

Text messaging to your magicApp telephone number must be coming from a 10-digit telephone number.  Short codes (like banks and verification codes) will not work with magicApp.

Can I send a group message?

No, you can only send a message to one telephone number at a time.

Can I send a picture/video message?

No, picture/video messages (MMS) are not available.

Can I switch between Android and iOS with my Paid Mobile App only subscription?

No, the operating system (Android and iOS) cannot be changed for the Paid Mobile App only subscription.  Once your subscription expires on one device type you can sign up on the other operating system, however it will be a new account with a new telephone number.

How do I cancel my Paid Mobile App only subscription?

To cancel a subscription on the Google Play app

  1. On your Android phone or tablet, open the Google Play Store
  2. Check if you’re signed into the correct Google Account
  3. Select Menu – Subscriptions
  4. Select the subscription you want to cancel
  5. Tap Cancel Subscription
  6. Follow the onscreen instructions


To cancel a subscription on your iPhone, iPad or iPod

  1. Open the Setting app
  2. Tap your name
  3. Select Subscriptions
  4. Select the subscription that you want to manage
  5. Select Cancel Subscription