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Live Chat



Live Chat Status: NOT AVAILABLE
Live chat is currently not available. To find answers to the most common questions, enter your question in the search field above.
To review your billing details and account settings, log into my.magicjack.com.
Send Customer Care an Inquiry
Current customers can send us an inquiry and receive a response via email instead. Fill out the form below completely and click the SUBMIT button when you are done.
All fields are required.
Please choose a reason for contacting us:
First and Last Name (As it appears on your account.)
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I have a question about
What is your question? (Please provide as much detail as possible):
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Live Chat Status: AVAILABLE
Fill out the form completely and click the SUBMIT button when you are done.
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Who will we be chatting with today?
magicJack Phone Number (Enter numbers only: don’t include spaces or special characters. Click here if you don’t recall your number)
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Who will we be chatting with today?
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Live Chat Status: NOT AVAILABLE

We are currently closed. We are available Monday – Friday 9AM – 9PM ; Saturday-Sunday 10AM – 7PM

To find answers to the most common questions, enter your question in the search field above.

To review your billing details and account settings, log into my.magicjack.com.
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THE APP DOES NOT PROVIDE ANY EMERGENCY CALLING OR TEXTING CAPABILITY. You are responsible for obtaining or accessing third party products and services required to use the Services (such as a compatible smart phone or tablet and high-speed internet access) and for paying any fees for such third-party products and services.

Calling and Texting Restrictions. Calling to numbers within the United States and Canada, and texting and other services provided by magicJack®, are based on normal, non-excessive use. If we become aware of unreasonably excessive use of the Services, including but not limited to, usage that is extraordinarily greater than the average customer usage, or calling more than 50 different telephone numbers per day, or forwarding calls from your App for longer than a two week consecutive period, or systematic or intentional misuse, we reserve the right, in our sole discretion, to terminate your use of the App and Service immediately, and you will not be entitled to get a refund of Fees you may have paid to us. Calling does not include calls to Alaska or the Yukon and Northwest Territories of Canada or calls to non-8YY calling card, platform, conference or chat lines, for which additional fees will apply. Porting an existing phone number is subject to an additional fee, and may not be available for all numbers. Annual and monthly fees quoted do not include initial purchase of magicjack device or devices (which includes 1 year of service) or shipping, administration and regulatory fees and taxes as applicable. magicJack is not a substitute for traditional landline service. Subject to our applicable terms and conditions, laws and regulations, located here: help.magicjack.com/faq/saps/.

Money Back Guarantee. The magicJack 30-Day Money Back Guarantee ensures your complete satisfaction. If, for any reason, you wish to cancel service within 30 days of the date you order your Device, we will refund your money if the terms of our Money Back Guarantee are satisfied, including without limitation your completion of an RMA and payment of return shipping costs. Terms of the Money Back Guarantee are available at help.magicjack.com/faq/support/billing-payment#post_id=306. This magicJack 30-Day Money Back Guarantee is for magicJack Devices purchased directly from magicJack.com. If you purchased your magicJack at a retailer, we recommend that you adhere to the retailer’s return policy and return the device to the retailer with your original packaging and receipt. Subject to our applicable terms and conditions, laws and regulations, located here: help.magicjack.com/faq/saps/.

*Pricing does not include shipping and handling, taxes or other applicable fees. Transfer of your existing phone number, where available, requires a one-time processing fee.


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