To help address the growing amount of fraudulent robocalls, magicJack has implemented SHAKEN/STIR caller authentication technology that uses industry-wide call verification standards. SHAKEN/STIR intends to combat caller ID spoofing which is used by robocallers to mask their identity or to make it appear the call is from a legitimate source. Calls that come into the magicJack network that cannot be verified using the SHAKEN/STIR standards may be blocked.

To report instances of valid calls being incorrectly blocked or marked as “Scam Likely”, fill out and submit the form below. All fields are required.

NOTE: This form is for reporting issues related to SHAKEN/STIR only. Other type of inquiries will not receive a response. For other call screening or blocking issues, click here or use the options for Contact Customer Care.

Are you a magicJack customer?
First and Last Name
Primary contact phone number
Primary contact email address (A response will be sent to this address)
Date and time of the call blocking issue
Phone number dialed
Phone number dialed from
Include additional details or comments